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Former Member

xi supoport

Hi Experts,

I would like to know the process for any issue/ticket that any SAP XI/PI developer receives from his Lead and the significance of the concept called Level1, level2 issues.....

Thanks & Reagdrs

Hari

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1 Answer

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    Former Member
    Sep 02, 2008 at 01:25 PM

    Hi Hari,

    I think you are talking about service Level 1 & Service level 2 tickets in support projects.

    Service Level 1 ticket(issue) need to be resolved within 4 Hrs.

    Service Level 2 ticket(issue) need to be resolved within 8 Hrs.

    The time duration varies from project to project. The service level is decided by the people at the client side,if they want the issue to be resolved immediately they put the ticket in service level 1.

    Talking about the xi issues, whenever message doesnt pass to the receiver system due to any reason. we can find the error in SXMB_MONITOR, Adapter engine and differnent areas of RWB. So just find the error and start troubleshooting

    Regards,

    Bharath.

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