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IGS and MAPS

Former Member
0 Kudos

Hi gurus,

In a WAD template with a gis MAP I get this message:

Problem occurred with Internet Graphics Server communication EXTERNAL_ERROR

I get this error only sometimes, often template works well. in Tx RSRT and SIGS seems to be ok.

when i get the error i've to shut down the server, and then it works.

how can I look for a solution?

tks

Michele

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

hi

how to shut down only IGS and restart it?

tks

Michele

kai_gutenkunst
Active Contributor
0 Kudos

Hi,

do not manually stop and restart the IGS processes. Then you will run into trouble with the next restart of the whole system (as it will start a new IGS also).

Regards, Kai

Former Member
0 Kudos

Hello,

This error we had in production and we had to apply latest patch for IGS.What patch you have?Confirm this with your basis team, to restart you have to request basis folks to do this for you.

Andy

Former Member
0 Kudos

Tks Andy,

yes I've applied last patch (13) and now it seems ok.

Tks Again

Michele

Former Member
0 Kudos