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Former Member

Regarding Emails in ICWC

Hi All,

We are using ICWC 5.0 so users will be sending Emails to the customers through ICWC so i want to know which users has sent how many mails.Kindly suggest me where to see in which table.

Thanks,

Sekhar.

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2 Answers

  • Best Answer
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    Former Member
    Sep 02, 2008 at 10:14 AM

    In BI 7.0 that information comes standard in one of the service extracts. We pull it by employee responsible.

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    Former Member
    Sep 04, 2008 at 06:59 AM

    Hi,

    You can use the datasource 0CRM_ERMS_ITEMS in BI and generate the report. But this datasource may need some enhancements for the employee responsible.

    Regards

    Rajiv

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