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Former Member

Change Address Account

Hi everyone,

We need to change de standar address in Interaction Center in Indetify Account.

Some know if is possible, change the standard addres for use another?

Regards.

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2 Answers

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    Former Member
    Sep 02, 2008 at 12:10 AM

    Yes the address can be changed in the identify accout screen, is standard functionality.

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    • Former Member Former Member

      Out of the box standard functionality should allow you to change the address data in the Identify Account screen.

      I'm not a developer, but you can create your own framework (assigned to your interaction profile in the IMG)

      The address view can be copied to a Z view and put into your framework. There are certain business roles where we don't want the agents to be able to change an address and we were able to accomplish this thru this fashion.

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    Former Member
    Jun 25, 2009 at 04:40 PM

    closing post

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