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Handling "Repair" of Items

Hi

I am looking for a good way to handle returned repairs of items in B1.

For example: the item has been sold to a customer and he returns it after some time to have it repaired. What I need after the repair is that I can issue a delivery note for the repaired item and an invoice for the parts and work of the repair.

What is the best way to achieve this?

Thanks

Franz

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4 Answers

  • Best Answer
    Sep 01, 2008 at 04:17 PM

    Hello,

    You can check the following link if it relates to your scenario :

    https://websmp210.sap-ag.de/~sapidb/011000358700000401002007E/GP_DamagedGoods.pdf

    Regards,

    Jitin Chawla

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  • Sep 01, 2008 at 04:01 PM

    Hello,

    If it is correct to my understanding then you want to to know what could be done to handle goods received from the vendor and re issue it.

    See if below mentioned steps help in your case :

    1) Sales Order ' to Make the order for Example 10 Quantity.

    2) Delivery of the above order for Example: 10 Quantity.

    3) Invoice of the above delivery for 10.

    Now you claim that you might get some goods return (Say 4)

    4) Make Goods Return for example 4 quantity ( for same price

    of Invoice)

    5) Make Credit Note based on the above Goods return for

    quantity 4

    6) Make a New Invoice for same amount and quantity of credit

    memo.

    Regards,

    Jitin Chawla

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    • Hi,

      Thanks for your response. This is one way to go - in one of the scenarios.

      What about:

      - Receiving a returned item and 'somehow' posting it to the stock, or a special Warehouse (with no value because it does not belong to us)

      - Doing all the repairs in our service shop

      - Issuing a delivery note from 'whatever stock' for the item (possibly with no value)

      - Issuing an invoice for the delivery with the used items for the repair and one hour of work.

      How can this 'standard' repair scenario be set up?

      Franz

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    Former Member
    Sep 01, 2008 at 04:04 PM

    Hi Franz,

    The problem behind this scenario is the timeframe it may involved. I am not sure if there is a best way to handle it. I would suggest you to create another item code for this "Repair" item.

    If you use the same code, it seems too difficult to track them.

    Thanks

    Gordon

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  • avatar image
    Former Member
    Sep 02, 2008 at 08:28 AM

    Hello

    You can do this in standard B1 with limited set-up.

    You just have to set up a different warehouse + default rules in your return document to go in that warehouse. If you do not set up a price in the return, there will be no value in the warehouse and you can then again deliver at no cost. You can then invoice normally.

    The only trick is that : the invoicing price relates to revenue and you have to check that it doesn't change your average cost used for inventory valuation. there is no reason it should do it but let's be cautious.

    We are setting up and testing this scenario currently.

    By the way, you cannot see the link because it relates to a document in the partner area where we, customer, cannot go. The reason for this restriction is unknown to me.

    Fabrice

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    • Hi Fabrice,

      Thanks for your post and explanation. This seems quite interesting and I will test the scenario.

      However, I have an additional question:

      How do you create the invoice for your customer if you have parts you used for the repair as well as labor to invoice?

      Thanks

      Franz