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Former Member
Sep 01, 2008 at 09:09 AM

"Time stamp, Response time and Completion time" in CRM_DNO_MONITOR

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Hi,

We have configured Service desk functionality in Solution Manager 4.0.

In CRM_DNO_MONITOR we were able to see all the data except "Time stamp(0), Response time(00:00:00) and Completion time(00:00:00)" of Service desk message.

Kindly let us know, how to configure so that "Time stamp, Response time and Completion time" should be displayed in CRM_DNO_MONITOR.

Best regards,

Bhaskar