Hi,
We have configured Service desk functionality in Solution Manager 4.0.
In CRM_DNO_MONITOR we were able to see all the data except "Time stamp(0), Response time(00:00:00) and Completion time(00:00:00)" of Service desk message.
Kindly let us know, how to configure so that "Time stamp, Response time and Completion time" should be displayed in CRM_DNO_MONITOR.
Best regards,
Bhaskar