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Former Member

Use Supervisor to scan & repair the security repository and get errors

To whom it may concerned:

We are using BO 6.5.1. I tried to use Supervisor to scan & repair my security repository and I get the following messages. Each time I get this, I reboot my client but still no use. I am now upgraded to 6.5 SP4 but still the same. Help me please.

Antonio

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1 processor Pentium Family 6 Model 15 Stepping 6

Windows 2000 Workstation v5.1 build 2600 (Service Pack 2)

Physical Total/Avail: 1.039.340 Kb / 459.084 Kb

Temp directory C:\DOCUME1\53170\LOCALS1\Temp\ (47.405.480 Kb available)

'剜?卉剔屙慍?湩履祓瑳浥?湯牴汯敓??卜?楶散屳摩獩???癥捩?' video card

1280 x 1024 in true color

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Unhandled Exception

Code: c0000005

Description: EXCEPTION_ACCESS_VIOLATION

Call stack:

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Module at 0x2a750000: C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\tools.dll v 65.10.2367.1011 [英文 (美國)]

address: 0x2a77030a

address: 0x2a76fc47

Module at 0x00400000: C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\supervsr.exe v 65.10.2353.1011 [英文 (美國)]

address: 0x00462150

address: 0x0043bcda

address: 0x0043bed9

Module at 0x29fe0000: C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\uitools.dll v 65.10.2334.1011 [法文 (法國)]

address: 0x2a0553cb

address: 0x2a0698ad

address: 0x2a05d8e4

Module at 0x73d30000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [英文 (美國)]

address: 0x73d31b9b

address: 0x73d31b05

address: 0x73d31a58

address: 0x73dc847d

Module at 0x77d10000: C:\WINDOWS\system32\USER32.dll v 5.1.2600.3099 [中文 (台灣)]

address: 0x77d18734

address: 0x77d18816

address: 0x77d1b89b

address: 0x77d1b903

address: 0x77d4fd1d

address: 0x77d46561

address: 0x77d26df4

address: 0x77d3b04a

address: 0x77d18734

address: 0x77d18816

address: 0x77d1c63f

address: 0x77d1f65d

Module at 0x73d30000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [英文 (美國)]

address: 0x73d3216b

address: 0x73d31bb2

address: 0x73d31b05

address: 0x73d31a58

address: 0x73dc847d

Module at 0x77d10000: C:\WINDOWS\system32\USER32.dll v 5.1.2600.3099 [中文 (台灣)]

address: 0x77d18734

address: 0x77d18816

address: 0x77d189cd

address: 0x77d18a10

address: 0x77d2d99d

address: 0x77d3c69b

Module at 0x73d30000: C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [英文 (美國)]

address: 0x73d46795

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Application:

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4048 "C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\supervsr.exe"

current thread 0xA00

started: 2008年9月1日 at 上午 08:21

ends: 2008年9月1日 at 上午 08:22

User mode: 546 ms Kernel mode: 515 ms

Loaded modules:

-


0x00370000 C:\WINDOWS\system32\MSVCIRT.dll v 7.0.2600.2180 [英文 (美國)]

0x00400000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\supervsr.exe v 65.10.2353.1011 [英文 (美國)]

0x00FA0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\boreszht.dll v 65.10.2182.1011 [法文 (法國)]

0x011B0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\language\supervsrzht.dll v 65.10.2334.1011 [法文 (法國)]

0x04100000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cs_config.dll v 65.10.2156.1011 [英文 (美國)]

0x04150000 c:\oracle\ora92\bin\OCI.dll v 0.0.0.0 [英文 (美國)]

0x04170000 c:\oracle\ora92\bin\orageneric9.dll v 0.0.0.0 [英文 (美國)]

0x04910000 C:\WINDOWS\system32\hnetcfg.dll v 5.1.2600.2180 [中文 (台灣)]

0x10000000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\dataAccess\RDBMS\connectionServer\dbd_oci9.dll v 65.10.2298.1011 [英文 (美國)]

0x12000000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\xerces-c_1_7_0.dll v 1.7.0.0 [英文 (美國)]

0x20000000 C:\WINDOWS\system32\xpsp2res.dll v 5.1.2600.2180 [中文 (台灣)]

0x20740000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\boconfig.dll v 65.10.0.1011 [英文 (美國)]

0x20A60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\BOCP_950.dll v 65.10.2015.2111 [法文 (法國)]

0x217A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\BOFCDialogs.dll v 65.10.2182.1011 [法文 (法國)]

0x21830000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\bo_storage.dll v 65.10.2348.1011 [英文 (美國)]

0x21C60000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\BOFCEngine.dll v 65.10.2353.1011 [法文 (法國)]

0x21C80000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\bofcui.dll v 65.10.2353.1011 [法文 (法國)]

0x21D50000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cpi18n.dll v 65.10.0.1011 [法文 (法國)]

0x21EA0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cpxml.dll v 65.10.0.1011 [法文 (法國)]

0x22350000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cube.dll v 65.10.2368.1011 [法文 (法國)]

0x22A90000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cpi18nloc.dll v 65.10.2122.1011 [法文 (法國)]

0x22C80000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cpcoll.dll v 65.10.2313.1011 [法文 (法國)]

0x22CD0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\category.dll v 65.10.2353.1011 [英文 (美國)]

0x22D10000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cs_core.dll v 65.10.2190.1011 [英文 (美國)]

0x22DE0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cnxsrv.dll v 65.10.2353.1011 [法文 (法國)]

0x22E90000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cs_trace.dll v 65.10.2095.1011 [英文 (美國)]

0x22FF0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cplib.dll v 65.10.2353.1011 [法文 (法國)]

0x230C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\dlg1.dll v 65.10.2015.2111 [法文 (法國)]

0x230D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\dlgdll.dll v 65.10.2015.2111 [英文 (美國)]

0x23200000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cs_helpers.dll v 65.10.2353.1011 [英文 (美國)]

0x23300000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cs_lib.dll v 65.10.2353.1011 [英文 (美國)]

0x23320000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\cs_tools.dll v 65.10.2353.1011 [英文 (美國)]

0x236A0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\dbd_helpers.dll v 65.10.2128.1011 [英文 (美國)]

0x24420000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\ics_ex.dll v 65.10.2095.1011 [英文 (美國)]

0x24440000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\ics_lib.dll v 65.10.2095.1011 [英文 (美國)]

0x24670000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\i18n.dll v 65.10.2310.1011 [法文 (法國)]

0x24700000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\msgsrv.dll v 65.10.0.1011 [法文 (法國)]

0x25360000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\ksqldg.dll v 65.10.2182.1011 [英文 (美國)]

0x25380000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\kagtrepo.dll v 65.10.2353.1011 [法文 (法國)]

0x256E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\kquery.dll v 65.10.2353.1011 [英文 (美國)]

0x25870000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\licmgmt.dll v 65.10.2353.1011 [英文 (美國)]

0x28EC0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\TraceLog.dll v 65.10.0.1011 [英文 (美國)]

0x29320000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\RepAttr.dll v 65.10.2353.1011 [英文 (美國)]

0x29FE0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\uitools.dll v 65.10.2334.1011 [法文 (法國)]

0x2A440000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\sessmgr.dll v 65.10.2353.1011 [法文 (法國)]

0x2A750000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\tools.dll v 65.10.2367.1011 [英文 (美國)]

0x2A9D0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\vartools.dll v 65.10.2324.1011 [法文 (法國)]

0x3AD70000 C:\PROGRA1\COMMON1\MICROS~1\IME\SHARED2.0\MSCAND20.DLL v 9.0.8164.0 [中性語言]

0x3B3E0000 C:\WINDOWS\system32\MSTCIPHA.IME v 6.5.8165.0 [中文 (台灣)]

0x4A800000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\icuuc26.dll v 2.6.0.0 [中性語言]

0x4A900000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\icuin26.dll v 2.6.0.0 [中性語言]

0x4AD00000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\icudt26l.dll v 2.6.0.0 [中性語言]

0x50050000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\btchi240.DLL v 0.0.0.0

0x50350000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\btjpn240.DLL v 0.0.0.0

0x50790000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\btuc240.dll v 2.4.4.0 [英文 (美國)]

0x51040000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\file-2.1-vc5.0-mt.dll v 0.0.0.0

0x510C0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\helper-2.1-vc5.0-mt.dll v 0.0.0.0

0x51140000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\io-2.1-vc5.0-mt.dll v 0.0.0.0

0x511B0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\network-2.1-vc5.0-mt.dll v 0.0.0.0

0x51260000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\security-2.1-vc5.0-mt.dll v 0.0.0.0

0x512B0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\std-2.1-vc5.0-mt.dll v 0.0.0.0

0x513E0000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\thread-2.1-vc5.0-mt.dll v 0.0.0.0

0x51450000 C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\time-2.1-vc5.0-mt.dll v 0.0.0.0

0x5C820000 C:\WINDOWS\system32\COMCTL32.dll v 5.82.2900.2982 [英文 (美國)]

0x60500000 c:\oracle\ora92\bin\oracommon9.dll v 0.0.0.0 [英文 (美國)]

0x60600000 c:\oracle\ora92\bin\OraClient9.Dll v 0.0.0.0 [英文 (美國)]

0x60800000 c:\oracle\ora92\bin\oravsn9.dll v 0.0.0.0 [英文 (美國)]

0x60810000 c:\oracle\ora92\bin\orawtc9.dll v 0.0.0.0 [英文 (美國)]

0x60A00000 c:\oracle\ora92\bin\orapls9.dll v 0.0.0.0 [英文 (美國)]

0x610A0000 c:\oracle\ora92\bin\oracore9.dll v 0.0.0.0 [英文 (美國)]

0x611C0000 C:\WINDOWS\system32\MFC42LOC.DLL v 6.0.8665.0 [中文 (台灣)]

0x612A0000 c:\oracle\ora92\bin\oranls9.dll v 0.0.0.0 [英文 (美國)]

0x61350000 c:\oracle\ora92\bin\orasnls9.dll v 0.0.0.0 [英文 (美國)]

0x613A0000 c:\oracle\ora92\bin\oraunls9.dll v 0.0.0.0 [英文 (美國)]

0x61400000 c:\oracle\ora92\bin\oranl9.dll v 0.0.0.0 [英文 (美國)]

0x61480000 c:\oracle\ora92\bin\oran9.dll v 0.0.0.0 [英文 (美國)]

0x615A0000 c:\oracle\ora92\bin\orannzsbb9.dll v 0.0.0.0 [英文 (美國)]

0x616A0000 c:\oracle\ora92\bin\orancds9.dll v 0.0.0.0 [英文 (美國)]

0x616B0000 c:\oracle\ora92\bin\orancrypt9.dll v 0.0.0.0 [英文 (美國)]

0x61730000 c:\oracle\ora92\bin\oranro9.dll v 0.0.0.0 [英文 (美國)]

0x617C0000 c:\oracle\ora92\bin\oranhost9.dll v 0.0.0.0 [英文 (美國)]

0x617D0000 c:\oracle\ora92\bin\oranoname9.dll v 0.0.0.0 [英文 (美國)]

0x61820000 c:\oracle\ora92\bin\orantns9.dll v 0.0.0.0 [英文 (美國)]

0x61910000 c:\oracle\ora92\bin\orantcp9.dll v 0.0.0.0 [英文 (美國)]

0x61960000 c:\oracle\ora92\bin\oranldap9.dll v 0.0.0.0 [英文 (美國)]

0x62000000 c:\oracle\ora92\bin\oraldapclnt9.dll v 0.0.0.0 [英文 (美國)]

0x621F0000 C:\WINDOWS\system32\LPK.DLL v 5.1.2600.2180 [英文 (美國)]

0x62300000 c:\oracle\ora92\bin\ORATRACE9.dll v 0.0.0.0

0x62500000 c:\oracle\ora92\bin\oraslax9.dll v 0.0.0.0 [英文 (美國)]

0x62600000 c:\oracle\ora92\bin\orasql9.dll v 0.0.0.0 [英文 (美國)]

0x62FC0000 c:\oracle\ora92\bin\oraxml9.dll v 0.0.0.0 [英文 (美國)]

0x630F0000 c:\oracle\ora92\bin\oraxsd9.dll v 0.0.0.0 [英文 (美國)]

0x64000000 c:\oracle\ora92\bin\oranms.dll v 0.0.0.0 [英文 (美國)]

0x64020000 c:\oracle\ora92\bin\oranmsp.dll v 0.0.0.0 [英文 (美國)]

0x719B0000 C:\WINDOWS\System32\mswsock.dll v 5.1.2600.3394 [中文 (台灣)]

0x719F0000 C:\WINDOWS\System32\wshtcpip.dll v 5.1.2600.2180 [英文 (美國)]

0x71A00000 C:\WINDOWS\system32\WS2HELP.dll v 5.1.2600.2180 [中文 (台灣)]

0x71A10000 C:\WINDOWS\system32\WS2_32.dll v 5.1.2600.2180 [英文 (美國)]

0x71A30000 C:\WINDOWS\system32\WSOCK32.dll v 5.1.2600.2180 [中文 (台灣)]

0x72F70000 C:\WINDOWS\system32\WINSPOOL.DRV v 5.1.2600.2180 [中文 (台灣)]

0x73640000 C:\WINDOWS\system32\msctfime.ime v 5.1.2600.2180 [中性語言]

0x73D30000 C:\WINDOWS\system32\MFC42.DLL v 6.2.4131.0 [英文 (美國)]

0x73FA0000 C:\WINDOWS\system32\USP10.dll v 1.420.2600.2180 [英文 (美國)]

0x74680000 C:\WINDOWS\system32\MSCTF.dll v 5.1.2600.2180 [中文 (台灣)]

0x75C60000 C:\WINDOWS\system32\urlmon.dll v 6.0.2900.3395 [中文 (台灣)]

0x75FF0000 C:\WINDOWS\system32\MSVCP60.dll v 6.2.3104.0 [英文 (美國)]

0x76300000 C:\WINDOWS\system32\IMM32.DLL v 5.1.2600.2180 [英文 (美國)]

0x76320000 C:\WINDOWS\system32\comdlg32.dll v 6.0.2900.2180 [中文 (台灣)]

0x765E0000 C:\WINDOWS\system32\CRYPT32.dll v 5.131.2600.2180 [中文 (台灣)]

0x76680000 C:\WINDOWS\system32\WININET.dll v 6.0.2900.3395 [中文 (台灣)]

0x76750000 C:\WINDOWS\system32\SHFOLDER.dll v 6.0.2900.2180 [英文 (美國)]

0x767F0000 C:\WINDOWS\system32\HLINK.dll v 5.2.3790.2748 [英文 (美國)]

0x76990000 C:\WINDOWS\system32\ole32.dll v 5.1.2600.2726 [中文 (台灣)]

0x76B10000 C:\WINDOWS\system32\WINMM.dll v 5.1.2600.2180 [中文 (台灣)]

0x76DB0000 C:\WINDOWS\system32\MSASN1.dll v 5.1.2600.2180 [英文 (美國)]

0x76EF0000 C:\WINDOWS\system32\DNSAPI.dll v 5.1.2600.3394 [英文 (美國)]

0x76F30000 C:\WINDOWS\system32\WLDAP32.dll v 5.1.2600.2180 [中文 (台灣)]

0x76F80000 C:\WINDOWS\System32\winrnr.dll v 5.1.2600.2180 [英文 (美國)]

0x76F90000 C:\WINDOWS\system32\rasadhlp.dll v 5.1.2600.2938 [英文 (美國)]

0x770F0000 C:\WINDOWS\system32\OLEAUT32.dll v 5.1.2600.3266 [英文 (美國)]

0x77180000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll v 6.0.2900.2982 [英文 (美國)]

0x77BD0000 C:\WINDOWS\system32\VERSION.dll v 5.1.2600.2180 [英文 (美國)]

0x77BE0000 C:\WINDOWS\system32\msvcrt.dll v 7.0.2600.2180 [英文 (美國)]

0x77D10000 C:\WINDOWS\system32\USER32.dll v 5.1.2600.3099 [中文 (台灣)]

0x77DA0000 C:\WINDOWS\system32\ADVAPI32.dll v 5.1.2600.2180 [中文 (台灣)]

0x77E50000 C:\WINDOWS\system32\RPCRT4.dll v 5.1.2600.3173 [英文 (美國)]

0x77EF0000 C:\WINDOWS\system32\GDI32.dll v 5.1.2600.3316 [英文 (美國)]

0x77F40000 C:\WINDOWS\system32\SHLWAPI.dll v 6.0.2900.3395 [中文 (台灣)]

0x77FC0000 C:\WINDOWS\system32\Secur32.dll v 5.1.2600.2180 [英文 (美國)]

0x7C800000 C:\WINDOWS\system32\kernel32.dll v 5.1.2600.3119 [中文 (台灣)]

0x7C920000 C:\WINDOWS\system32\ntdll.dll v 5.1.2600.2180 [中文 (台灣)]

0x7C9C0000 C:\WINDOWS\system32\Msi.dll v 3.1.4000.4039 [中性語言]

0x7D590000 C:\WINDOWS\system32\SHELL32.dll v 6.0.2900.3241 [中文 (台灣)]

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3 Answers

  • Best Answer
    Posted on Sep 03, 2008 at 12:06 PM

    Hi Antonio:

    Unfortunately, if the repository database is corrupted the only options you have would be to restore the database from a previous good backup or rebuild the repository.

    Regards

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  • Posted on Sep 02, 2008 at 12:13 PM

    Hi Antonio:

    This sounds more like a courrpted repository then an application issue, if you can not run the scan,repair or compact on your repository without receiving an exception error it's possible that the database is courrpted. Hopefully you have good backups because the only way to recover from this would be to restore the repository. It you just wanted to test to ensure that that the issue is not caused by the application, you can create a new repository or use a QA or Test environment for testing the scan,repair and compact of the application.

    Regards

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    • Former Member

      Dear Mr. Shipmon:

      Thank you for your answer. Actually, I did copy the entire repository to the test environment to test the scan and repair. The result was still the same. So, I am sure this is not an application issue. But, still expect you (or anybody) to provide me an solution because, since I took over this department, I found the repository has been this way for a long time. Nobody try to fix it.

      Do I have to rebuild the entire repository? Please indicate.

      desperate Antonio

  • author's profile photo Former Member
    Former Member
    Posted on Sep 05, 2008 at 08:34 PM

    Antonio,

    You said you upgraded your Supervisor client to 654. Is the repositiry on 654?

    They must match patch level. Also did you just go to SP4 or did you install any CHFs.

    Thanks,

    Sharon

    BO Publishing Engineer

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    • Former Member Former Member

      Antonio,

      Do you have access to the BO server? Have you tried opening Supervisor from the server and run the scan? I am not sure that your repo is corrupted. The unexpected error is one usually seen on a client machine, but yes it was fixed with CHF 83

      You must make sure the client and server patch level is the same or you will get errors when trying to scan/repair

      Sharon

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