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Former Member

How to delete the Approval Mail in Approver's Inbox?

Hi, Guru,

Usually after the approval, the approval mail will not be in the inbox. But for some reason(system error), the mail will still be in the inbox, even after the approval. May I ask there is a way we can delete the "unread" Mail?

Thx~!

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2 Answers

  • Sep 01, 2008 at 02:52 AM

    Hi,

    It is called "workitem". If workflow is in error ststus, you can check the error and restart the error workflow in SWI2 or SWPR transaction. For deleting wotkitem is SWWL.

    Regards,

    Masa

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    • Former Member Martin Nooteboom

      Hello,

      You may try tu use transaction SWPC and SWPR if anything goes wrong with workitem after approval.

      If you are using a n-step workflow, maybe your approval workflow is looping on the same user and each time it is approve, it go back to the same approver.

      Have a look to the workflow log.

      Regards.

      Michel

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    Former Member
    Sep 04, 2008 at 11:55 AM

    When using SWWL to delete workflow items this removes the item from the users UWL (Portals Inbox), but it does not delete the items from the 'Request waiting for approval' screen. Does anyone have any ideas why? How can I remove / clear these items?

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    • Former Member Martin Nooteboom

      If SWWL is not an appropriate way to remove work items, why has it been created as a transaction and entitled 'Delete Work Item'? What should it be used for?

      The 'Requests Awaiting For Approval' screen (which I guess could be a configurable title), is the screen that is displayed when an item in the UWL is selected and before the actual approval stage.