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Error 1628 when upgrading

'Error 1628' Failed to installed is occuring when installing upgrade of Outlook integration that is in the 2007A patch level 39 package.

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5 Answers

  • Sep 01, 2008 at 01:51 AM

    Dear,

    In order to try to resolve the issue, please do the following steps :-

    1. Go to Start > Run > %temp%, then delete all the files present in

    the temporary directory.

    2. Then Reboot your machine.

    3. Reinstall the OI addon as per following:

    o Start SAP Business One. Log on to the appropriate company.

    o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

    o Remove the add-on(s) from the company by marking them and

    clicking the left arrow button.

    o Choose 'OK'.

    o Close SAP Business One.

    o In Microsoft Windows, choose 'Start' -> 'Control Panel' -> 'Add

    or Remove Programs'.

    o Check if any SAP Business One add-on(s) are displayed in the

    list.

    o If an add-on is included, uninstall it by choosing 'Remove'.

    o Using Windows Explorer, locate to the add-ons installation

    folder. Depending on the different versions of SAP Business One,

    the default installation folder is 'C:\Program Files\SAP

    Manage\SAP Business One\AddOns\sap' or 'C:\Program Files\SAP\SAP

    Business One\AddOns\sap'.If you chose a different folder during

    the installation process, locate that folder. Delete all

    subfolders (folders named like the add-ons) and, if present, the

    "_common" folder (which contains the framework for add-ons).

    o Locate to the SAP Business One installation folder. The default

    installation folder is 'C:\Program Files\SAP Manage\SAP Business

    One' or 'C:\Program Files\SAP\SAP Business One'. If you chose a

    different folder during the installation process, locate that

    folder.

    o Open the following files : 'AddOnsInstall.sbo' and

    'AddOnsLocalRegistration.sbo' in Notepad and

    delete the imformation related toOutlook integration only,

    then save the file.

    Note: If you completely Delete the above files the your XLR will not

    run.

    o Start SAP Business One.

    o Log on to the appropriate company.

    o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

    o Reassign the add-on(s) to the company.

    o Choose 'OK'.

    o Restart SAP Business One.

    If still you have the same issue, please refer to the note :

    860650.

    Regards

    Apple

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  • avatar image
    Former Member
    Sep 01, 2008 at 01:59 AM

    Hi Lisa

    Please take below steps to slove this issue.

    1. Go to Start > Run > %temp%, then delete all the files present in

    the temporary directory.

    2. Then Reboot your machine.

    3. Reinstall the OI addon as per following:

    o Start SAP Business One. Log on to the appropriate company.

    o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

    o Remove the add-on(s) from the company by marking them and

    clicking the left arrow button.

    o Choose 'OK'.

    o Close SAP Business One.

    o In Microsoft Windows, choose 'Start' -> 'Control Panel' -> 'Add

    or Remove Programs'.

    o Check if any SAP Business One add-on(s) are displayed in the

    list.

    o If an add-on is included, uninstall it by choosing 'Remove'.

    o Using Windows Explorer, locate to the add-ons installation

    folder. Depending on the different versions of SAP Business One,

    the default installation folder is 'C:\Program Files\SAP

    Manage\SAP Business One\AddOns\sap' or 'C:\Program Files\SAP\SAP

    Business One\AddOns\sap'.If you chose a different folder during

    the installation process, locate that folder. Delete all

    subfolders (folders named like the add-ons) and, if present, the

    "_common" folder (which contains the framework for add-ons).

    o Locate to the SAP Business One installation folder. The default

    installation folder is 'C:\Program Files\SAP Manage\SAP Business

    One' or 'C:\Program Files\SAP\SAP Business One'. If you chose a

    different folder during the installation process, locate that

    folder.

    o Open the following files : 'AddOnsInstall.sbo' and

    'AddOnsLocalRegistration.sbo' in Notepad and

    delete the imformation related toOutlook integration only,

    then save the file.

    Note: If you completely Delete the above files the your XLR will not

    run.

    o Start SAP Business One.

    o Log on to the appropriate company.

    o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

    o Reassign the add-on(s) to the company.

    o Choose 'OK'.

    o Restart SAP Business One.

    Regards,

    Syn Qin

    SAP Business One Forums Team

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  • avatar image
    Former Member
    Sep 01, 2008 at 04:19 AM

    do I do this per client? Or just on the server?

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    • Hello Lisa,

      Accordingly to [http://support.microsoft.com/kb/555175|http://support.microsoft.com/kb/555175] it is a general issue, which is related to the machine where you are trying to de-install / install any Software.

      That is why you need to fix that PC / Server where you get this error.

      E.g.

      if the error occurs while upgrading SBO-Common with Add-on's: -> Carry out the fix on the Server.

      If the error occurs while upgrading Outlook Integration on a Workstation with SAP Business One Client: -> Carry out the fix on affected Workstations only.

      Kind regards

      Mario Schoenberg

      Senior Support Consultant

      SAP Business One Forums Team

  • avatar image
    Former Member
    Sep 04, 2008 at 12:21 AM

    The resolution was not related to the propsed suggestions on this forum - a change was required to be made directly to the DB in which SAP conducted a webex with me and the client to achieve the change.

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  • avatar image
    Former Member
    Sep 06, 2008 at 10:51 AM

    hi

    this installtion problem, last time it was not installed or updated properly. uninstall the program and check in task manager wether idriver.exe is running, if it is running end this, and install fresh one it will work.

    regards

    Hariprasad

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