Error 1628 when upgrading

[Former Member]

'Error 1628' Failed to installed is occuring when installing upgrade of Outlook integration that is in the 2007A patch level 39 package.

[Former Member]

hi

this installtion problem, last time it was not installed or updated properly. uninstall the program and check in task manager wether idriver.exe is running, if it is running end this, and install fresh one it will work.

regards

Hariprasad

[Former Member]

The resolution was not related to the propsed suggestions on this forum - a change was required to be made directly to the DB in which SAP conducted a webex with me and the client to achieve the change.

[Former Member]

do I do this per client? Or just on the server?

[mario_schoenberg]

Hello Lisa,

Accordingly to [http://support.microsoft.com/kb/555175|http://support.microsoft.com/kb/555175] it is a general issue, which is related to the machine where you are trying to de-install / install any Software.

That is why you need to fix that PC / Server where you get this error.

E.g.

if the error occurs while upgrading SBO-Common with Add-on's: -> Carry out the fix on the Server.

If the error occurs while upgrading Outlook Integration on a Workstation with SAP Business One Client: -> Carry out the fix on affected Workstations only.

Kind regards

Mario Schoenberg

Senior Support Consultant

SAP Business One Forums Team

[Former Member]

Hi Lisa

Please take below steps to slove this issue.

1. Go to Start > Run > %temp%, then delete all the files present in

the temporary directory.

2. Then Reboot your machine.

3. Reinstall the OI addon as per following:

o Start SAP Business One. Log on to the appropriate company.

o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

o Remove the add-on(s) from the company by marking them and

clicking the left arrow button.

o Choose 'OK'.

o Close SAP Business One.

o In Microsoft Windows, choose 'Start' -> 'Control Panel' -> 'Add

or Remove Programs'.

o Check if any SAP Business One add-on(s) are displayed in the

list.

o If an add-on is included, uninstall it by choosing 'Remove'.

o Using Windows Explorer, locate to the add-ons installation

folder. Depending on the different versions of SAP Business One,

the default installation folder is 'C:\Program Files\SAP

Manage\SAP Business One\AddOns\sap' or 'C:\Program Files\SAP\SAP

Business One\AddOns\sap'.If you chose a different folder during

the installation process, locate that folder. Delete all

subfolders (folders named like the add-ons) and, if present, the

"_common" folder (which contains the framework for add-ons).

o Locate to the SAP Business One installation folder. The default

installation folder is 'C:\Program Files\SAP Manage\SAP Business

One' or 'C:\Program Files\SAP\SAP Business One'. If you chose a

different folder during the installation process, locate that

folder.

o Open the following files : 'AddOnsInstall.sbo' and

'AddOnsLocalRegistration.sbo' in Notepad and

delete the imformation related toOutlook integration only,

then save the file.

Note: If you completely Delete the above files the your XLR will not

run.

o Start SAP Business One.

o Log on to the appropriate company.

o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

o Reassign the add-on(s) to the company.

o Choose 'OK'.

o Restart SAP Business One.

Regards,

Syn Qin

SAP Business One Forums Team

[former_member708266]

Dear,

In order to try to resolve the issue, please do the following steps :-

1. Go to Start > Run > %temp%, then delete all the files present in

the temporary directory.

2. Then Reboot your machine.

3. Reinstall the OI addon as per following:

o Start SAP Business One. Log on to the appropriate company.

o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

o Remove the add-on(s) from the company by marking them and

clicking the left arrow button.

o Choose 'OK'.

o Close SAP Business One.

o In Microsoft Windows, choose 'Start' -> 'Control Panel' -> 'Add

or Remove Programs'.

o Check if any SAP Business One add-on(s) are displayed in the

list.

o If an add-on is included, uninstall it by choosing 'Remove'.

o Using Windows Explorer, locate to the add-ons installation

folder. Depending on the different versions of SAP Business One,

the default installation folder is 'C:\Program Files\SAP

Manage\SAP Business One\AddOns\sap' or 'C:\Program Files\SAP\SAP

Business One\AddOns\sap'.If you chose a different folder during

the installation process, locate that folder. Delete all

subfolders (folders named like the add-ons) and, if present, the

"_common" folder (which contains the framework for add-ons).

o Locate to the SAP Business One installation folder. The default

installation folder is 'C:\Program Files\SAP Manage\SAP Business

One' or 'C:\Program Files\SAP\SAP Business One'. If you chose a

different folder during the installation process, locate that

folder.

o Open the following files : 'AddOnsInstall.sbo' and

'AddOnsLocalRegistration.sbo' in Notepad and

delete the imformation related toOutlook integration only,

then save the file.

Note: If you completely Delete the above files the your XLR will not

run.

o Start SAP Business One.

o Log on to the appropriate company.

o Choose 'Administration' -> 'Add-ons' -> 'Add-on Administration'.

o Reassign the add-on(s) to the company.

o Choose 'OK'.

o Restart SAP Business One.

If still you have the same issue, please refer to the note :

860650.

Regards

Apple