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Former Member

Marketing survey responses not received

Dear Experts,

CRM 6.0

We have created a survey in CRM_SURVEY_SUITE and have included the URL for the survey in a mail form. Subsequently we created an email campaign which sends out the survey to the customers. Once the customers receive the survey, they maintain answers to the questions in the survey and click on the save button.

The screen after this changes saying "your request is being processed" and then a BSP termination errors is received. Would someone please be able to send me a list of tasks to be undertaken for getting the survey responses. We are running a standard scenario and hence I was expecting creation of activity records of type 0000 but nothing of the sort happened.

Thanks & regards

Ritwik Sharma

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2 Answers

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    Former Member
    Sep 02, 2008 at 09:15 PM

    Can you detail what steps you have done preparing?

    I do not know about CRM6 yet, but in CRM4 the 'out of box' required some additional setup. The XML Parameters were not set, you needed to be sure the BSP ports are opened by your network group, test the URL in Survey Suite, Activate, etc, etc.

    Also, if using the campaign, there were some settings to be done for workflow as well.

    Unfortunately, the out of box for this in CRM4 at least was less than enabled.

    Perhaps someone with CRM6 can better help you though...

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    Former Member
    Oct 22, 2008 at 02:47 PM

    Hi Ritwik,

    Did you manage to solve this issue?

    Regards,

    Laura.

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    • Former Member Former Member

      Hi Ritwik,

      I would like to clarify certain things for CRM Survey suite.

      My client was initially sending survey to internal customers, means within the org, the scenario ran fine and was getting responses also.

      Now they have got a new box and they want to extend this functionality to end customers also, mean to external e-mail ids. Now I would like to know whether if we configure a survey and send the url of that survey

      http://sapServername:8000/sap/bc/bsp/sap/crm_svy_server/Survey.htm?sap-client=001≈plid=CRM_SURVEY_OPPORTUNITIES&svyid=OPPT1_SURVEY&vers=0000000003⟨=EN∥id=OPP1_SURVEY1.XML++

      directly to the end customer with the mail and ask him to respond.

      Will I get the responses back in sap system without any intermediate settings.

      Or I need to first host the survey on my website and map it to my sap server and then send the link of the hosted survey to the customer and once I get the responses, send those responses to the sap box through the mapping.

      Cheers

      Neetika