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Former Member

Inability to confirm messages in Solution manager

Hi,

We have implemented service desk. and for testing purposes, we entered some messages.

Now some of these message cannot be confirmed, an error is received stating, "Document being distributed-changes are not possible" when we go on Edit mode.

The error message is - Message no. CRM_ORDER019

Diagnosis

The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.

Please advice as to how to update/confirm these messages ASAP.

Thanks in advance

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1 Answer

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    Former Member
    Sep 01, 2008 at 11:57 AM

    Hello Kase,

    Please go through the following note. It should assist you.

    Note 718756 - CRM <-> R/3 correction of distribution status

    https://websmp230.sap-ag.de/sap/support/notes/718756

    Hope it helps.

    Cheers,

    Satish.

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    • Former Member Former Member

      Hi,

      I have found a report "CRM_CHECK_DISTRIBUTION_STATUS" that deals with the same tables you mentioned, however, it uses standard function modules to change the status.

      Unfortunately it only handles CRM Orders with items, while a single Support Message has no item record. So I enhanced it slightly and now it does the job.

      Should you be interested in the source code of the enhancement, feel free to contact me

      Ádá