Inability to confirm messages in Solution manager

[Former Member]

Hi,

We have implemented service desk. and for testing purposes, we entered some messages.

Now some of these message cannot be confirmed, an error is received stating, "Document being distributed-changes are not possible" when we go on Edit mode.

The error message is - Message no. CRM_ORDER019

Diagnosis

The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.

Please advice as to how to update/confirm these messages ASAP.

Thanks in advance

[Former Member]

Hello Kase,

Please go through the following note. It should assist you.

Note 718756 - CRM <-> R/3 correction of distribution status

https://websmp230.sap-ag.de/sap/support/notes/718756

Hope it helps.

Cheers,

Satish.

[Former Member]

solved

[Former Member]

I once had a situation where that note didn't help (with a new status for support messages).

If your support message still cannot be processed (same error message):

Go to table crmd_orderadm_h and get the GUID for the corresponding support message. Now display table CRM_JEST content for that GUID. If there is still a entry with status 'I1054' - delete it (with a small ABAP) --> that's actually the status blocking the message. Anyhow be careful with that - I cannot guarantee it doesn't have any side effects.

Cheers,

Andy

[Former Member]

Hi,

I have found a report "CRM_CHECK_DISTRIBUTION_STATUS" that deals with the same tables you mentioned, however, it uses standard function modules to change the status.

Unfortunately it only handles CRM Orders with items, while a single Support Message has no item record. So I enhanced it slightly and now it does the job.

Should you be interested in the source code of the enhancement, feel free to contact me

Ádá