We're having some problems with WEBI reports on BO X1 R2 in our production enviroment , we opened reports on Webi and then when we're trying to refresh data , the next message appears .
An internal error ocurred while calling the 'answerPrompts' API. (Error: WIS 30270) (Error:INF)
Our solution to this issue is restarting BO completely , by typing startservers and then tomcatstartup.sh , today we had the problem 4 times during the morning . So this our configuration.
What's the best solution to prevent this ?
BO XI R2 Enterprise
Solaris SPARC 9
16 G Memory
Hard disk 165 GB