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Former Member
Aug 30, 2008 at 12:00 AM

Error when BO XI R2 WEBI reports trying to refresh data

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Hello :

We're having some problems with WEBI reports on BO X1 R2 in our production enviroment , we opened reports on Webi and then when we're trying to refresh data , the next message appears .

An internal error ocurred while calling the 'answerPrompts' API. (Error: WIS 30270) (Error:INF)

Our solution to this issue is restarting BO completely , by typing startservers and then tomcatstartup.sh , today we had the problem 4 times during the morning . So this our configuration.

What's the best solution to prevent this ?

BO XI R2 Enterprise

Solaris SPARC 9

16 G Memory

Hard disk 165 GB

Regards

Thanks