Entries present in NAST table but not in SOST transaction

[Former Member]

Hi SD Folks !

We have invoices getting created everyday, for some invoices the output is getting triggered visible in NAST table too and automatically the email is triggered which is tracked in SOST transaction, whereas for some invoices this is not happening. The email only gets triggered when we re trigger the output manually.

All the sales order belongs to same sales area, output type is also same. Condition records are correctly maintained. We even have a case where two different sales order are generated for same customer but for one the email is successfully triggered but for another it does not.

Issue is between NAST table to SOST transaction. All entries for invoices generated are found in NAST but few cases missing at SOST.

Please suggest input

[jpfriends079]

One of the reason could be due to the different transmission medium.
The outputs where it is sent externally through email may reflect in SOST.
Not the printed output.

Thanks,
JP

[Lakshmipathi]

With the information you have shared, it would be difficult to narrow down the issue from members perspective. You should have shared some screen shot of NACE and condition record for that billing output. Have a look at OSS note 960088 - Q5 if you have not gone through already