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Not able to connect CMC or Infoview using Administrator

kalpesh_pandey
Contributor
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Hi, I have a unique problem. We have a sand box (in other department) where we had either administrator as userid or userid of previous contractor. We do have two other userid which we were told that has access to CMC. I am suppose to support that system to give access to new developer. I can login into Universe and Deski using Administrator userid and blank password or using those two other userids but I can not login into Administrator LaunchPad or infoview page by either. I am getting error message Unauthorized for all userids.

This is BO XI rel 2.0 with MySQL and Java Installation. I could login into MySQL directly.

On the other servers the admin launchpad is havinglink for Infoview and CMC on same page and there are other links at the left hand side but in this whenever I click on link

http://localhost:8080/businessobjects/enterprise115/adminlaunch/launchpad.html

then a pop-up window appears. I am not sure if I am doing something wrong or if other person did something.

Thinking that I am using wrong links I tried various links butin vain.

Please help..

Thanks

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Answers (2)

Answers (2)

kalpesh_pandey
Contributor
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Thanks a lot. Once I shut down the server and restarted the next day I could see the usual login window instead of popup window. Not sure what was the cause but problem is solved now. Everything looks normal.

Thanks a lot for help.

BasicTek
Active Contributor
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It sounds like someone may have inadvertantly set a permission denying all users or the everyone group to login to infoview/CMC.

I thought this was impossible with the built in administrator account based on testing some time ago. That looks like the right link, can you open a message with support? We may have to test your system DB to find out what's wrong.

Regards,

Tim

denis_konovalov
Active Contributor
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It sounds to me , like you have somekind of SSO or Siteminder access to adminlaunchpad and it's not taking the ID you are providing.

Try to get to adminlaunchpad on this environment using URL of the environment where things are working and see if you can get to XIR2 login page for Infoview or CMC.

All you have to do is replace server:port combination in the URL from http://<bad_server:port>/.

to http://<good_server:port>/.