XI 3.0 Dashboard Manager Error

[Former Member]

Hi All,

I am at a loss... I have just istalled XI 3.0 and can not get to the Dashboard and Analytics Setup in InfoView.

I get...(see below) there servers are enabled and running, everything looks ok.. can anyone give some insight.. thanks

Jacques

Servlet Engine Exception: null

URL: /PerformanceManagement/scripts/tools/err_page.jsp?iSubMenus=0&ctxt=aa-setup&menu=/conf-syst/menu-setup

StackTrace:

java.lang.NullPointerException

at com.bo.aa.util.SecurityStore.GetLogonToken(SecurityStore.java:28)

at com.bo.aa.util.SecurityStore.getSecurityValue(SecurityStore.java:79)

at com.bo.aa.impl.DBServerImpl.getSecurityToken(DBServerImpl.java:166)

at org.apache.jsp.jsp.appsHome_jsp._jspService(appsHome_jsp.java:536)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

at java.lang.Thread.run(Thread.java:595)

[Former Member]

Hi, did you solve the problem? I have the same and very hope you found a decision.

Thanks,

Olga

[JimmyYang]

Go to Infoview > Preferences and then change the initialization user to PMUser and input the password.

[Former Member]

You created the PMUser in the CMC?

yes

PMUser is in Administrator's group?

yes

Edited the properties file & saved it?

yes. any else need to modify in InitConfig.properties file?

---

initialization.CMSName=bo30:6400

initialization.User=PMUser

initialization.Password=xxxxxxx

initialization.Authentication=secEnterprise

initialization.CMSClusterName=bo30:6400

---

Restarted Tomcat? yes

Have the correct License? I think Evaluation Keycode "EPM BOE Premium Bundle for 3.0, 1xCPU, 30 days, C6S09-FUACP76-0001004-P1TV (exp: 2008-Sep-30)" should include Performance management?

Go to Infoview > Preferences and then change the initialization user to PMUser and input the password.

But in the end, still get error message that mentioned in Jacques's first message when click "dashboard setup"

[Former Member]

Hi all,

I have the same problem if i try to start the setup of dashboard and analyitcs.

And if i logged in InfoView -> Preferences -> Dashboard & Analytics -> there is

no point to change the initialization user!

I set all the points which is in this tread descript but it still not work.

Any idea?

Thanks

Serdal

Edited by: Serdal Oeztuerk on Oct 17, 2008 1:01 PM

[Former Member]

Hi gurus

Iam facing the same issue with the dashboard manager .

1Create a dummy XI3 enterprise account without a password

2.Modify the InitConfig.properties found in :\Program Files\Business Objects\Performance Management 12.0\

initialization.User=pmuser

initialization.Password=

3. Restart services .

4. Restart the Tomcat server .

5. Login to the Infoview application with administrator privileges and change the Initialization Logon User account with a proper XI3 account in Preferences -> Dashboard Analytics. This account (with encrypted password) should show up now on the file InitConfig.properties of Tomcat.

6. Tested the by going to Infoview -> Dashboard -> My Dashboard.

but still i havent resolved the issue

please guys can you help me out

[ralf_hoerner]

This works

[Former Member]

Man o Man,

Checked the Initconfig.properties file there the answer was before me

Thanks

(From Jacques to Jacques)

[Former Member]

what is the answer? What should i do in in InitConfig.properties?

[Former Member]

Hi there,

the initialization user was not set so DM did not know how to start up.

I created a user in the CMC with no password called PMUser, added to the Administrators group... restarted Tomcat.

initialization.User=PMUser
initialization.Password=

Hope this helps

Jacques

Edited by: Jacques du Preez on Sep 3, 2008 11:42 AM

[Former Member]

after created PMuser, still can't access dashboard setup page, get the error message as follow

-

---

Cannot forward after response has been committed

plesae advise. thanks

[Former Member]

Hi,

You created the PMUser in the CMC?

PMUser is in Administrator's group?

Edited the properties file & saved it?

Restarted Tomcat?

Have the correct License?

This is as fas I have gone as it resolved my issue...

Regards

Jacques