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C4C how to default corporate email template in service ticket

Oct 31, 2016 at 08:02 AM


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Former Member

Hi Expert,

Currently, whenever, we are replying email in service ticket, we need to choose our own template to use. How can I set default email template to current user?

The requirement is to build email template with email signature at the bottom of the email. However, we can only choose text-based email template from service ticket. Email signature is written in html document. So how can we have email signature when reply to email?


Grace Chuah

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1 Answer

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Former Member
Nov 24, 2016 at 05:11 PM

Hi Grace,

Defining a default template to be applied automatically when composing new emails (e.g. to add a standard signature) is currently not possible in C4C. It's a valid requirement, which you should add to the Ideas Forum.

You can partially achieve the same result by using a Branding Template. You can configure a Branding Templates for each channel, and use it to wrap outbound emails in a standard HTML format including a header and a footer, e.g. with a standard disclaimer.

You can find additional details in this blog post:

Kind regards,

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