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Former Member

C4C how to default corporate email template in service ticket

Hi Expert,

Currently, whenever, we are replying email in service ticket, we need to choose our own template to use. How can I set default email template to current user?

The requirement is to build email template with email signature at the bottom of the email. However, we can only choose text-based email template from service ticket. Email signature is written in html document. So how can we have email signature when reply to email?

Regards,

Grace Chuah

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    Former Member
    Nov 24, 2016 at 05:11 PM

    Hi Grace,

    Defining a default template to be applied automatically when composing new emails (e.g. to add a standard signature) is currently not possible in C4C. It's a valid requirement, which you should add to the Ideas Forum.

    You can partially achieve the same result by using a Branding Template. You can configure a Branding Templates for each channel, and use it to wrap outbound emails in a standard HTML format including a header and a footer, e.g. with a standard disclaimer.

    You can find additional details in this blog post:
    https://blogs.sap.com/2016/10/03/email-response-management-in-c4c-part-2-cloud-for-service-expert-corner/

    Kind regards,
    Gab

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