C4C how to default corporate email template in service ticket

[grace_chuah3]

Hi Expert,

Currently, whenever, we are replying email in service ticket, we need to choose our own template to use. How can I set default email template to current user?

The requirement is to build email template with email signature at the bottom of the email. However, we can only choose text-based email template from service ticket. Email signature is written in html document. So how can we have email signature when reply to email?

Regards,

Grace Chuah

[Former Member · Accepted solution]

Hi Grace,

Defining a default template to be applied automatically when composing new emails (e.g. to add a standard signature) is currently not possible in C4C. It's a valid requirement, which you should add to the Ideas Forum.

You can partially achieve the same result by using a Branding Template. You can configure a Branding Templates for each channel, and use it to wrap outbound emails in a standard HTML format including a header and a footer, e.g. with a standard disclaimer.

You can find additional details in this blog post:
https://blogs.sap.com/2016/10/03/email-response-management-in-c4c-part-2-cloud-for-service-expert-co...

Kind regards,
Gab