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Former Member

Unable to download SAP BI Platform Support Tool

Hi there,

I have tried on several occasions and used three different browsers but I cannot seem to be able to download the "SAP BI Platform Support Tool". I enter my S-user credentials, am authenticated, receive no errors but just get a blank screen every time I try to download it. The link I am using is:

https://wiki.scn.sap.com/wiki/display/BOBJ/SAP+BI+Platform+Support+Tool

Any ideas?

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6 Answers

  • Mar 26 at 05:58 PM

    Hello,

    Are you able to browse the http://service.sap.com? if yes

    Click the SAP Support portal

    Click Software Downloads

    INSTALLATIONS AND UPGRADES --> By Categories --> SAP TECHNOLOGY COMPONENTS --> SAP BI PLATF SUPPORT TOOL(SCN) --> SAP BI PLATF SPRT TOOL SCN 2.1

    Thanks,

    Sonet

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    • Former Member

      Unfortunately that number (Canada one) does not appear to connect me to SAP. (sigh) I will try the email address and hope for a response. Thanks for trying though.

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    Former Member
    Mar 26 at 05:49 PM

    I should also add that I've also tried the SAP Download Manager. The "SAP BI Platform Support Tool" appears in the list of software ready for download in my download basket (file size 327,920 KB). However every time I try to download, the download progress bar remains at 0 and the status says "Download not started". The message in the lower portion of the screen says: "The object information returned from the SAP Support Portal contains an error." After the error appears it clears after a few minutes and then in the Download status column it says, "Direct download not allowed".

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  • Mar 26 at 06:47 PM

    I have experienced exactly the same issue. It has been going on for the last 3 weeks at least.

    Also if I go through Install and Upgrades... - bi platform doesn't show up there. Can't understand why.

    I do have credentials because I did download BIPST 2.0 last year.

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  • Mar 27 at 01:32 PM

    I'm sorry you are having trouble. Since BIPST version 2.1 the software is now associated with SAP BusinessObjects license / download permissions. Can you confirm, do you use your S-USER to download SAP BusinessObjects software? For example, can you download files from SAP BusinessObjects BI platform?

    https://launchpad.support.sap.com/#/softwarecenter/template/products/%20_APP=00200682500000001943&_EVENT=DISPHIER&HEADER=Y&FUNCTIONBAR=N&EVENT=TREE&NE=NAVIGATE&ENR=01200314690800000337&V=INST&TA=ACTUAL&PAGE=SEARCH/SBOP%20BI%20PLATFORM%20(ENTERPRISE)

    Please reach out to me directly and send me your S-USER id. I will make sure this gets resolved asap. My email address is toby.johnston@sap.com

    Thanks
    Toby

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  • Apr 19 at 01:22 PM

    I'm also experiencing the same issue. Direct DL: does not work nor does this:

    INSTALLATIONS AND UPGRADES --> By Categories --> SAP TECHNOLOGY COMPONENTS --> SAP BI PLATF SUPPORT TOOL(SCN) --> SAP BI PLATF SPRT TOOL SCN 2.1

    Toby- I emailed you with my SID.
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  • Apr 27 at 04:41 PM

    To all those following this thread or happen to come upon it, this issue is very close to being fixed. We are just waiting for the changes (allowing download for Edge and CR Server customers) to get implemented in production SWDC.

    Thanks
    Toby

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