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Not able to integrate Facebook with Cloud for Customer

Hi,

I'm not able to integrate Facebook with Cloud for Customer. I'm trying to push facebook postmessages to our system. I followed the Administration Guide step by step.

We've already succeeded Facebook integration in the past but apparantly Facebook did some privacy changes.

When I click on "connect with channel", the following message is appearing: Error Message Can’t Load URL: The Domain of This URL Isn’t Included in The App’s Domains .

The latest blog I've found, doesn't provide the solution : https://blogs.sap.com/2017/11/24/error-message-cant-load-url-the-domain-of-this-url-isnt-included-in-the-apps-domains/

Please, can anyone advise me how to solve this?

Many thanks!

R,

Anne

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6 Answers

  • Best Answer
    Mar 23 at 03:09 PM

    Hello Everyone,

    We are checking this already with our development team, this is affecting everyone that is trying to integrate Facebook from now on.

    As soon as we have a solution or a final statement from our development team I will let you know.

    Best Regards

    Gabriel Brage

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  • Mar 22 at 06:11 PM

    Hi Anne,

    I am so glad someone else has picked this up. I am facing the same issue and the integration was working before this change https://docs.wp-native-articles.com/article/73-enabling-facebook-oauth-strict-mode made by Facebook . I did log a ticket for this, I will also post the response here once SAP gets back.

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  • Mar 23 at 11:55 AM

    Hi Diana,

    The Strict Mode might be defaulted to Yes, but this do not affect any import of messages(Connect to Channel) as I could still import my post in C4C, which means, authentication holds good. Kindly maintain settings as below:

    And as per the blog, do maintain, C4C application URL here and continue with next steps. This should work

    https://blogs.sap.com/2017/11/24/error-message-cant-load-url-the-domain-of-this-url-isnt-included-in-the-apps-domains/

    Thanks,

    Vani

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  • Mar 22 at 09:59 PM

    Hi Diana,

    Thank you. I have been facing the same issue aswell . This was working even last week. Not sure what has changed.

    Regards,

    --Swaroop

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  • Mar 23 at 04:08 AM

    Dear,

    Please report an incident to that into SAP.

    Br,

    Keshav

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  • Jun 05 at 01:14 PM

    Hello everyone,

    I am trying to configure the Facebook Integration but I am facing the same issue as mentionned in the first post.

    When i try to connect from C4C using the button 'Connect with channel', I get error message Error Message Can’t Load URL: The Domain of This URL Isn’t Included in The App’s Domains .

    I've checked several solutions online but cannot get it to work. Is there any solution yet?

    Thanks,

    Anaïs

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