Service Desk Messages are not generating

Hi All,

I have done BPM to monitor some of the batch jobs of the satellite system in the Solman production system. i have defined notifications(service desk messages) so that i will get a ticket when some job will get cancelled.

Same Configuration i have done for the same set of batch jobs in the other Solman system (i.e development system).

The problem is when some job is cancelled i should get a ticket, but am getting the ticket in Solman dev system but not in solman prod system.

i have checked the configuration several times. Each and every steps i have defined is same in both the systems.

But still am not getting ticket in prod system. Not able to understand where the problem is in prod system.

can anyone please help.

Thanks

Tripti