on 03-26-2018 3:28 AM
Hello experts
When creating a workflow, there's this "Value Before Object Change" indicator. I've never used it because I don't know what it's for. Can you give a sample scenario where this can be useful?
Thanks
This is to identify change in the value of a specific field compared to its previous value before the business action , so that we can implement workflow based on that field change.
For a simple example , Considering the Account BO , I want to get notified via work flow , if the ABC Classification of a Customer is Changed from A-Account to another one.
So I define my work flow , where , I select the Field as ABC Classification , select Value Before Object Change with Compare Operator: Equal to , with Value as A-Account.
So Whenever any Account changes its ABC classification , I will get notified as per my determinations maintained.
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Hello Prasanth,
I too have the similar requirement where i have to use 'Value Before Object Change Indicator' in Tickets. Here, I have used the Field "Status" and value = In process with the Value Before Object Change Indicator in Workflow.
The workflow is successful, when i change the status from "In Process" to any other value. But also I noticed that, if I change some other field value with the status=In process, at this time also, the workflow is getting triggered. Here, i did not change the value in status field.
For example, let the status of the ticket be "In Process", now i am changing the priority of the ticket to any value. In this case, the given workflow shouldn't be triggered as i didn't change the status field. However, the workflow is getting triggered which should not be the case.
Please advice.
Thanks,
Bharathraj A
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