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Problems importing data from SQL SERVER

Former Member
0 Kudos

Hello everybody.

I'm facing problems importing data from BOC. I tried to create a model from the SAL Server databases and got the following message:

Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, configured correctly, and reachable from the SAP HANA Cloud Connector. HTTP Status: 503, PATH: /service/api/epm/cs

My tomcat is running ok and the cloud connector is ok too. Is a platform problem?

Thanks for the help.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Problem solved. I restarted the Cloud connector from the Windows Services.

I really apreciate the help that you provide me.

Regards.

Answers (1)

Answers (1)

TammyPowlas
Active Contributor

Hello Juan - have you tried these troubleshooting steps? See https://launchpad.support.sap.com/#/notes/2354809

Former Member
0 Kudos

Hi Tammy, thanks for your answer.

I tested the SCC and everithing is ok.

I'm trying the steps but i can't log in the tomcat.

I used the following line:

<user username="c4agent" password="Welcome1" roles="Services"/>

I copied and pasted the user and password and only got 403 error.

It's very weird, because I worked fine on friday.

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TammyPowlas
Active Contributor

Hi Juan - also check this https://apps.support.sap.com/sap/support/knowledge/public/en/2600206

Did someone change the password on the c4agent?

Former Member
0 Kudos

Doesn't work Tammy. Anyone changed the user. Can I post the tomcat user file?

TammyPowlas
Active Contributor
0 Kudos

Juan - I am not sure about posting the tomcat file; I am not an expert in that area.

Former Member
0 Kudos

Ok, thanks for the help Tammy.

What can you suggest me? Send a note?

Regards.

TammyPowlas
Active Contributor
0 Kudos

Hi Juan - yes, you can submit a SAP support ticket by going to support.sap.com and use component LOD-ANA-BI

Former Member
0 Kudos

Tammy, i opened the Tomcat status. Everything is ok.

I added administrator options in the services section.