Customer return

[Former Member]

hi friends,

i have this scenario....

i have a parent material X for which BOM is defined, and the component is A,B,C...

i have created a customer order with requirement type KE.

i have delivered the material X (10 Qty ) againnst a sales order to a Customer, now the customer has returned 5 Qty out of that sales order.

So, i have created a return order in VA01, then I created a Outbound delivery with respect to the return order, but when doing the Goods receipt for the delivery, system throws the error" 0 ea of material X available"

As the sales order has stock category type E(customer order), the system does not allow me to do GR for return order ...

friends how to do this....plz help me out

thnks

[Former Member]

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[Former Member]

Hi there,

When you use order type KE cnsignment issue, you need to process returns by KR consignment returns.

You dont use it through standard RE order type.

Try with KR. When your delivery is PGI, system should not throw this error.

Regards,

Sivanand

[Former Member]

Hi Vijay,

As per your mail document type is KE. IS it consignement ?

In normal case document type will be Or and for return it will be RE.

Pl confirm.

Rajesh