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Former Member
Aug 22, 2008 at 08:47 AM

Mail is triggered from worng Processor for PPF action

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Hi All,

We are using the Change request mangement for Transport mangement.

For sending the mails we are using the smartforms mail configured in

PPF action which sends the mail depending upon the Status and to

Partner function for service message ( SLFN ).

The service message is raised by requester and the support team is

identified depending upon rules maintained and mail is triggered to

support team Partner.

Then if the coordinator of support team i.e processor1 identifies that

the service message is related to different support team then he

change support team and coordiantor name in partner function and then

he changes the status to 'Assigned to Cordiantor' which triggeres the

mail to new corrdinator.

Now the new corrdiantor i.e. processor2 change the stauts to 'In

Process' this triggers the mail to requester but the mail sent to

requseter contains the sender name of processor1 which is wrong bcoz

the status is changed by processor2 so the mail also should be

triggered from Processor2.

This causes the confusion at requester end .

We need to know why the mail is triggered from Processor1 even after

the status is changed by Processor2.

Any help regarding this will great help for us.

Regards,

Amar Kamat