We are using the Change request mangement for Transport mangement.
For sending the mails we are using the smartforms mail configured in
PPF action which sends the mail depending upon the Status and to
Partner function for service message ( SLFN ).
The service message is raised by requester and the support team is
identified depending upon rules maintained and mail is triggered to
support team Partner.
Then if the coordinator of support team i.e processor1 identifies that
the service message is related to different support team then he
change support team and coordiantor name in partner function and then
he changes the status to 'Assigned to Cordiantor' which triggeres the
mail to new corrdinator.
Now the new corrdiantor i.e. processor2 change the stauts to 'In
Process' this triggers the mail to requester but the mail sent to
requseter contains the sender name of processor1 which is wrong bcoz
the status is changed by processor2 so the mail also should be
triggered from Processor2.
This causes the confusion at requester end .
We need to know why the mail is triggered from Processor1 even after
the status is changed by Processor2.
Any help regarding this will great help for us.