on 03-23-2018 12:30 PM
Hello community,
we are currently working on solman 7.2 in order to setup the solution documentation.
Currently we would like to explore the Diagram editor by SAP.
At the moment, the process diagrams are not opening and no menu bar or editor is loading. If we click on a new created diagram located at the Process level, the window is becoming white and the blue circle is loading and loading and nothing is happening.
We already checked the ESH_Cockpit. We have ensured that the indexing has been carried out successfully as well as the ESH_User (ESH extraction User) has appropriate user rights to run the jobs.
Furthermore we have deactivated and reactivatd the services of the embedded search located at the process coordination node of the Solman_Setup.
considered notes: 2358800, 1345160, 1911697
We are not facing any error message or negative authorization trace.
HELP 🙂
Hi Alexander
You can also check with developer tool in the browser and capture network traffic to figure out what kind of error is thrown.
On a SAP Solution Manager 7.2 where TREX is not functioning properly (search )or SAP HANA search engine, you would find these kind of errors (for example) in the console errors.
failed to load 'sap/solman/Component-preload.js' from ./Component-preload.js: 404 - NOT FOUND Caused by: undefined
2018-03-26 08:30:22.615257 [index.html] The following problem occurred: HTTP request failed400,Bad Request,{"error":{"code":"/IWBEP/CM_MGW_RT/022","message":{"lang":"en","value":"An error occurred when executing a search."},"innererror":{"application":{"component_id":"SV-SMG-GAL","service_namespace":"/SAP/","service_id":"AGS_GBC_ODATA_BPMN_SRV","service_version":"0001"},"transactionid":"5AB8870D3FF60620E1008000AB1AEE2F","timestamp":"","Error_Resolution":{"SAP_Transaction":"","SAP_Note":"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)"},"errordetails":[{"code":"/IWBEP/CX_MGW_BUSI_EXCEPTION","message":"An error occurred when executing a search","propertyref":"","severity":"error","target":""}]}}} -
2018-03-26 08:30:22.617457 [index.html] Error in odataConnectionManager _getAn error occurred when executing a search. -
2018-03-26 08:30:22.618257 [index.html] Error for operation getGraph An error occurred when executing a search. -
So you can derive from the traffic capturing (HTTP) what is going wrong to some extent to hopefully resolve it afterwards if it's related to search for example.
Best regards
Tom
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Hello Tom,
thank you for your reply and sorry for the late respond.
It was related to wrong settings of Search Engine. Some jobs were not running properly.
Thank you 🙂
Hi Alexander
Did you try another browser or check browser related SAP notes?
Best regards
Tom
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