I am new to Solution manager configs.
When i enter a new issue to Sol man, the issues comes with the status as "new"
I want it to come as "open"
I went to SPRO, and in spro: sap solman: configuration: scenario specific settins:service desk:status profile:change status prof for user statsus i defined a new status.
Where do i assign this, so it gets picked up for the issues that are enterd in the solution manager?
Please reply ASAP.
Thanks an advance.