Email address/ phone number of a contact person

[Former Member]

Hi,

When you create a contact person to a sold to party through the relationship "Has contact person" the email address, phone number etc., are stored in table BUT051.

For contact person the address data is not stored in BUT020.

However for Sold to party address numbers are stored in BUT020. By this address number we can get the email address, phone number etc., in table ADR6.

But for contact person (BUP001) Address number is not available.

My question is, Is this the standard functionality or am I missing any thing here ?

Request your help.

Thanks / Regards

Pramod

[gerhard_djuracek · Accepted solution]

Dear Pramod,

we distinguish 3 categoriers of addresses.

Addresscategory 1, which is a address for organisations

addresscategory 2, which is a address for persons and

addresscategory 3, which is a address on a relationship.

The address on a relationship is built of an address from an

organisation. But it's not the whole address from that specific

organisation, it's only, let's call it the postal part. Things like

street, city, postal code and so on. The name part is taken from

the person, which is involved in that relationship. So we have here

a mixture of addresscategory 1 and addresscategory 2.

The communication data, we have only 3 communication categories on a

relationship, phone, fax and E-Mail address, is not taken from

the organisation or the person's address.

The communication data used on a relationship, is that one, which you

can maintain in the section address data after having assigned an

address to the reltionship.

Any changes on any com.data of the organisation, will have no effect on

the com.data of the relationship. Only changes on the address of the

organisation, which will effect those fields, we called above the postal

part of an address, will be taken into account for the address on

the relationship.

In CRM, the contact person is a business partner of type person and can

have many addresses of type 2, but only the standard address is

exchanged with the home address in the R/3 system.

If you create a relationship of category 'contact person', you can have

an address of type 3 for every address of the customer, but only the

standard address of type 3 is exchanged with the contact person's

address of type 3 in R/3.

The concept of the business address does not exist in CRM. If a contact

person is working for different customers, you create different

relationships of category 'contact person' instead of creating a

business address.

Hope this information is helpful.

Regards, Gerhard

[Former Member · Accepted solution]

Hi,

Thanks for your answer. It was useful.

My requirement is to send an email to contact person through actions. For this email address should be stored in the BUT020. But here in this case it is stored in BUT051.

So actionu2019s are going into error as email address is not found.

So request your help.

Thanks / Regards

Pramod

[Former Member · Accepted solution]

Hi Gerhard,

Your response was very helpful to clear up any confusion I had been having about how the Contact Person addresses were kept in CRM and R/3

In our case, most of our Business Partner addresses are the P.O. Box of the company's accounts payable dept. The Contact Person actually works at one of the BPs Ship to addresses or we need an actual street address for parcel shipments.

We considered assigning the CP relationship to the Ship to address, but this creates a problem where the users are looking for a CP on the Sold to address, don't see it and create, in effect, a duplicate CP for the organization...which then has the incorrect postal address assigned to it. (UPS/FedEx can not ship to a P.O. Box)

Do you have any options we should consider or have overlooked?

[sudheer-tammana]

Hi Pramod,

Yes this is the standard behavior.

A contact person can have two types of address:

a) Personal address: Stored in table BUT020. and the actual email details as you said in ADR6.

b) Contact Person address: This address is stored in BUT052. And the actual email details in table ADR6

Contact person address is a combination of Organization address + work place address. work place address is like building, room, sear numbet etc. These two things combined make up contact person address.

Hope this helps.

Regards, Sudheer.

[Former Member]

Thanks for your help.