Install BIPST2.1.1 fails and records McAfee ENS error due to folder named STARTUP

[former_member250295]

On managed systems running McAfee ENS 10.5, when you attempt to install or extract files from the BIPST 2.1.1 installer package, it fails, and the following event records in the event viewer:

<username> ran <either 7zg.exe or bisupporttoolsetup.exe> which tried to access <C:\INSTALLERS\BIPST 2.1.1> - 73554900102000001334\BISUPPORTTOOLSETUP\BISUPPORT\BIN\RESOURCES\STARTUP, violating the rule "Registering of programs to autorun", and was blocked. For information about how to respond to this event, see KB85494.

The workaround I found was to rename the STARTUP folder to STARTU, manually open the EXE file in 7Zip to display the archive files, then pull the two .bat files that were to go into STARTUP into the STARTU folder. Once that was complete, I was able to rename the STARTU folder to STARTUP, and everything appears to be working in the first few tests I performed.

Since this did not occur on McAfee Viruscan 8.8, when I installed BIPST2.1 or BIPST2.0.8, I believe this is a new "feature" of the McAfee Endpoint Security that may impact others.

[Toby_Johnston]

Hey Garrick,

Thank you so much for reporting this problem in such detail and providing a workaround. We will look into this and figure out what needs to be done to avoid the problem in the future.

Sincerely,
Toby Johnston
SAP America, Inc.