5.2 CC SP9 Rule Export Problem

[Former Member]

We just recently applied Support Pack 9 to CC.

When in CC -> Rule Architect -> Rules -> Action Rules

I perform a search for Action Rules and perform an Export of the data found, save it to the desktop or try to open, but Windows won't let me extract the .zip folder data.

I have tried Vista, Office 2K7, IE7 unsuccessfully.

I have tried Vista, Office 2K7, Mozilla unsuccessfully.

I have tried XP Pro, Office 2K3, IE6 unsuccessfully.

In Vista I receive the following message: Windows cannot complete the extraction.

In XP I receive a file attribute error message, but nothing can be seen via either operating system.

The folder size varies from 133 KB to 388 KB depending upon the search.

Any suggestions?

[Former Member]

WinZip 10 resolved the issue. The built-in .zip extraction within Windows didn't work for us.