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unsubscribe portal application

Mar 21 at 07:43 AM

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Hello community,

I need help with a question regarding subscriptions on SAP Cloud Platform.

I tried to delete a subaccount but it says I have to delete all subscriptions first.

So I set up the console and used:

neo list-subscribed-applications --account <subaccount_name> --user <e-mail_or_user> --host <host>

The result:

- services: dispatcher
-portal: nwc
-portal: nwcdt
-services: slservice

When I try to unsubscribe them I simple get "Error" and no log entry is written.

How can I possibly solve this issue?

Best regards and thanks in advance

Johannes Sonner

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1 Answer

Szabolcs Renyo
Mar 21 at 12:48 PM
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Hi Johannes,

Are you trying to unsubscribe with the neo command based on this document ?

Best regards,
Szabolcs

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Hi Szabolcs,

yes exactly, I followed that documentation. I wasn't sure, if its also maybe that I'm, of course, not administrator in the portal subaccount.

Best regards

Johannes

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Hi Johannes Sommer,

I'm not sure I get correctly your comment but is it means that you are not administrator in the portal?

If you are not please get in touch with a portal administrator and ask her/him to assign administrator roles to you.

Please let me know the result.

Best regards,
Szabolcs

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Hi,

sorry, that was my fault. Yes I'm "Tenant Admin".

Sorry.

Best regards

Johannes

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Hi Szabolcs & Johannes,

I am facing exactly the same issue as Johannes. Was there any fix for this?

Thanks and regards

Michael

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Hi Michael Jung & Johannes Sommer ,

In some cases the Subscription can be deleted only by SAP. I would suggest that open a Support Ticket if you are not able to unsubscribe from the Console either.

Provide the subaccount name and the list of subscriptions you would like to remove.

Best regards,

Szabolcs

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