Cost of Sales on drop shipment orders not settling correctly

[Former Member]

I noticed recently my cost of sales for drop ship orders did not settle correctly. Line item of qty 3 (example) sale price 2K each or 6K total; cost 1.5K each or 4.5K total. 1 item out of the 3 ships in January. SAP posted sale of 2K BUT only cost of .5K which is 1/3 the cost of a single item vs. posting the 1.5K cost per each. The balance of 1K goes into WIP. It all washes out in the end when all 3 pieces ship but skews monthly results. Don't know if it has something to do with 1/3 or the ordered quantity shipping so it takes 1/3 of cost of 1 or what. What needs to be done to correct this?

[Jelena]

Please ask your local SAP support team about this. SCN is a global community and it's not a replacement for the local SAP help desk. We can't possibly know anything about the details of your specific SAP implementation and answer this question.

[Former Member]

Thank you and I already have and they do not seem to know which is why I came here. I thought if there was enough knowledge here even at a high level I may be able to get an answer or a suggestion to help.

[Jelena]

Consider if this was a medical problem and instead of going to a doctor you'd go to some professional medical forum and ask a question "I have this weird headache". No matter how much knowledge the forum members have they wouldn't be able to help because to do so someone would need to examine the patient, run some tests, etc. Of course, the forum members could just post some random general information on what causes headache (and that would range from tension to brain tumor) but this IMHO would not help the patient in any way. Actually, "see a doctor" would be the first answer anyone could provide ethically.

And in this example at least it's clear there is a headache. The question above would have to be translated into proper SAP terms first to be understood by someone not familiar with your system or your business. And that's the job of your local SAP support team. If they have trouble then they can post a question on SCN and explain what they have already tried and what the issue is.

I work in SAP support myself and would feel the same way about our users. It's not SCN's role to answer such questions, it's our team's job.

You can reach to your supervisor if there is some problem with that.