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Former Member
Aug 20, 2008 at 04:35 AM

XLR 2007 error on addon launch

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Hi all,

XLR has never worked at our client site since an upgrade to 2007 version.

The addon connects as soon as you login to a database but when you try to connect to the addon from Tools - XL Reporter the following error msg is displayed:

DbUtilExec.exe Common Language Runtime Debugging Services

Application has generated an exception that could not be handled.

Process ID Thread ID

OK to terminate CANCEL to Debug

When I clear this error message another is displayed:

Unable to connect to XLR

User authentication failed

Cause Exit Code:

I have tried all the usual things - full uninstallation of client and clearing all client related files.

Full cleansing of client machine.

The addon connects on the server but I cant launch it from here as the graphics card does not support the colours.

The machine I have the issue on is an XP machine and .net 1.1 is installed.

Does anyone have any suggestions - its getting very frustrating!

Thanks,

John O'Brien

Extend Tec