Hi all,
XLR has never worked at our client site since an upgrade to 2007 version.
The addon connects as soon as you login to a database but when you try to connect to the addon from Tools - XL Reporter the following error msg is displayed:
DbUtilExec.exe Common Language Runtime Debugging Services
Application has generated an exception that could not be handled.
Process ID Thread ID
OK to terminate CANCEL to Debug
When I clear this error message another is displayed:
Unable to connect to XLR
User authentication failed
Cause Exit Code:
I have tried all the usual things - full uninstallation of client and clearing all client related files.
Full cleansing of client machine.
The addon connects on the server but I cant launch it from here as the graphics card does not support the colours.
The machine I have the issue on is an XP machine and .net 1.1 is installed.
Does anyone have any suggestions - its getting very frustrating!
Thanks,
John O'Brien
Extend Tec