No response from support?

[Former Member]

I've repeatedly called and emailed for weeks trying to get an s-user login for the new closed off support site, which apparently we can't get help without. Aside from one email asking for more info on us, which I happily replied with, I've been met with complete silence (hold music notwithstanding).

If no one will answer an email or pick up the phone, then I'm at a loss where to go from here.

What does it take to get support from SAP?

[amrsalem1983]

find this

http://www.businessobjects.com/company/contact_us/

and read this well

http://www.businessobjects.com/support/

good luck

Amr

[Former Member]

Hi Allyn,

We sincerly apologize for the delay in getting your account setup with us.

Below I have provided the numbers and e-mail address where you can reach out to, to get the S-User Id.

Contact information for Business Objects # new support telephone numbers, all numbers available 24 hours 7 days a week.

America

Cust. Interaction Contact information

T: 1866 8907686 (toll-free)

T: +54 11 5129 3717

E: support.bosapamerica @ sap.com

Canada

T: 1866 6603577 (toll-free)

T: +54 11 5129 3717

E: support.bosapamerica @ sap.com

(Please remove the extra spaces in the e-mail address)

If the telephone number listed above is not available for your Customer Interaction Center, call the following number:

+49-6227-744969 (available worldwide)

Please let us know if this helps.

Regards,

Abhishek.

[Former Member]

Thank you for posting the contacts but those are the ones I've been using.

[BasicTek]

Hi Allyn,

I'm bringing this thread to the attention of one of our support reps that may be able to help.

I'm not sure why you haven't received responses via the normal channels but we will see what we can do.

Regards,

Tim

[AndrewK]

Hi Allyn,

If you can provide me with any of the following, I will gladly assist in escalating this issue:

- Company Name

- Location

- Old Case number (from previous system)

Thank you

[Former Member]

Andrew,

I'd rather not post our information here, how might I get it to you directly?

Thank you.

[BasicTek]

how about just an old case #, that would be meaningless to anyone outside support. I don't think we have the ability to see people's emails and posting email addresses is against the rules.

Just a thought...

[Former Member]

I wish I had a case number to give but we haven't had a need for support prior to the transition. We're not a new customer but we might as well be for support purposes.

I understand not posting email addresses, for the same reasons I wouldn't post mine, but I can't believe a support person is not allowed to see and use the email included on my forum profile. Why is it even there?

If by some miracle you have access to the incoming support email, I sent the information in on 8/12 (and again on 8/13 and 8/19 as followups from not receiving a response).

Thank you again for your help.

[BasicTek]

Hi Allyn,

It seems that BO employees don't have any special rights in these forums. I did find a moderator that just emailed you 2 email addresses. You should receive that and reply to us and we'll see what we can do.

Regards,

Tim

[Former Member]

I received the email. Thanks again to both of you.