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BISupportTool64 Wont start on Windows Server

Mar 20 at 09:44 PM

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The BI Support Tool (V 2.1.1) will not start on the servers where it's needed. I can run it on my local machine, but the ports are not open to the target systems where I need to pull the data, so I've run it directly from the server in the past.

The server is Windows 2008 R2 SP1 Enterprise.
I've installed the Java JRE (build 1.8.0_161-b12)
No error is reported when it doesn't start, and I haven't been able to find any logs that get updated.
BISupportTool.exe shows up very briefly in the Task Manager, but no errors are shown in the Windows Application log.

Please advise,
Jon Stewart

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1 Answer

Toby Johnston
Mar 21 at 01:55 PM
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Hi @jon.stewart,

Thanks for posting.

Could you please try the work around in the following KB Article?

https://launchpad.support.sap.com/#/notes/2621369

If this is not working for you, let me know and will troubleshoot further.

Sincerely,
Toby Johnston
SAP America, Inc.

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