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Group emails from Solution Manager

Mar 20 at 07:18 PM

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Hi all,

When creating a follow up email from the SolMan CRM UI sent to a group email in outlook, I keep receiving bounce back stating that delivery has failed.

Any thoughts are appreciated!

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I suspect that this bounce-back is caused by an ampersand (&) in the target email as opposed to Solution Manager itself. It seems that the email gets cut-off after the ampersand (ex."name&lastname@email.com" becomes just "name"). Has anyone else encountered this?

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2 Answers

Tammy Powlas
Mar 20 at 07:52 PM
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Dustin - what does SOST transaction show? What version/SP of Solution Manager are you running?

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Unfortunately, I am not authorized to run SOST, but I will check and get back to you. We are running Solution Manager 7.1 SP 12. Thanks!

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Prakhar Saxena
Mar 28 at 03:20 PM
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Hi Dustin Van

do you stil have query or is it resolved....please feel free to come back so that community can assist you further :)

Thanks

Prakhar

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