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Dashboards 4.1: Cannot Access External Data

BI Server 4.1 Service Pack 8 Enterprise, Dashboards 4.2 and 4.1 installs, we are randomly getting the error:

Cannot Access External Data


This is a BIWS from a scheduled Webi report. The report runs fine and we are able to load the WS via a web browser. The only way we seem able to resolve this issue is by completely deleting the web service and rebuilding it.

Is this a bug? It appears to randomly impact some dashboards. Other dashboard pulling from the same database do not have issues.


crossdomain policy.

Tomcat Restart.

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1 Answer

  • Best Answer
    Dec 06, 2016 at 05:15 PM

    This is a bug with the web sevices

    Check the KBA the SAP note 2114577 - Dashboard is randomly not complete when consuming multiple different "Document As A Web Service" web services.

    We need to uncomment the parameter for raylight processing in BI 4.2

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