I'm currently experiencing problems with grouping of items in the mySAP SRM interface where managers handle shopping carts in an item based approval process. As of now, items show up sequentially, meaning that an approver responsible for two items will recieve two work items, among which the second will be displayed only when the first has been processed.
We've managed to get grouping to work earlier (in our sandbox), and it is imperative to allow the customer to approve or reject multiple lines in a single screen. Am I using the approval objects incorrectly?
Thankful for any hints!