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Function XCHGVERSION not found – SAP CRM and SAP CCtr

Oct 28, 2016 at 05:30 PM

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Hi Gurus,

We are trying to test the connection between SAPphone to SAP Contact Center. If we execute the SPHB transaction when we are creating the telephony server and are assigning the RFC BCM_SAPPHONE we receive the following error:


Error while accessing telephony software: Test is not possible
Message no. T5085
Diagnosis
An attempt was made to access the external telephony software with the help of the settings. Access was not possible.
Further information on the external telephony software:
Function XCHGVERSION not found
Procedure
Check the following settings:
Telephony server: Is the correct RFC destination assigned to the server?
RFC destination: Do the entries specify the right access to the external server?
External software: Is the software installed and ready for operation?

If we test the RFC from SM59, we receive the following error:
Function XCHGVERSION not found

Best regards,

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3 Answers

Dawood Hla Shwe Oct 31, 2016 at 01:39 PM
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Hi Fernando,

can you see if your BCM/CCtr is registered on your RFC gateway?

How did you define the BCM_:SAPPHONE connection, can you share a screenshot?

Have you maintained your reginfo file on the Netweaver side?

Regards,

Dawood.

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Fernando Rivas Oct 31, 2016 at 08:34 PM
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Hi Dawood,

Yes, the CCtr is registered and the reginfo file is maintained:

TP=* HOST=*

The RFC is:


rfc-1.png (111.9 kB)
rfc-2.png (42.9 kB)
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Dawood Hla Shwe Nov 02, 2016 at 09:50 AM
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Hi Fernando,

Can you see the registered program in SMGW transaction?

If not, do you have line

#VERSION=2

in your reginfo? Despite it looks like comment line, it is mandatory.

Regards,

Dawood.

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