on 10-28-2016 6:30 PM
Hi Gurus,
We are trying to test the connection between SAPphone to SAP Contact Center. If we execute the SPHB transaction when we are creating the telephony server and are assigning the RFC BCM_SAPPHONE we receive the following error:
Error while accessing telephony software:
Test is not possible
Message no. T5085
Diagnosis
An attempt was made to access the
external telephony software with the help of the settings. Access was not
possible.
Further information on the external
telephony software:
Function XCHGVERSION not found
Procedure
Check the following settings:
Telephony server: Is the correct RFC
destination assigned to the server?
RFC destination: Do the entries specify
the right access to the external server?
External software: Is the software
installed and ready for operation?
If we test the RFC from SM59, we receive
the following error:
Function XCHGVERSION not found
Best regards,
Hi Dawood
How did you resolve the issue. could you please share the solution, I am also facing the same error
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Hi Fernando,
Can you see the registered program in SMGW transaction?
If not, do you have line#VERSION=2
in your reginfo? Despite it looks like comment line, it is mandatory.
Regards,
Dawood.
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Hi Fernando,
can you see if your BCM/CCtr is registered on your RFC gateway?
How did you define the BCM_:SAPPHONE connection, can you share a screenshot?
Have you maintained your reginfo file on the Netweaver side?
Regards,
Dawood.
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