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SAPB1 service module link to marketing documents

Oct 28, 2016 at 06:35 PM

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HI All,

We sue service module in SAP and use service calls to create AR Invoices under (from the service module expenses tab). Once a marketing document is created you have a link only in the service call. When I'm in the marketing document itself there is no link to either the service call or the customer equipment card. I was expecting a link somewhat similar to serial and batch numbers report to show service call/equipment card related to a marketing document. is there a workaround so the user has quickly lookup the related service call from the marketing document?

Thanks

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1 Answer

Pradnya S Oct 29, 2016 at 10:06 AM
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Hi,

I suggest to follow the default flow provided by SAP as any time you can figure out the expenses incurred behind a service call for a customer under warranty / contract.

Things can be managed through marketing documents as well with the help of user defined tables or user defined fields. But it will invite coding, notifications and user education. Because all these will invite manual intervention.

And again for desired output you will have to fire sql queries.

Hope this will hep you to take a call.

Regards

Narayani

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