How to configure ringtone for ECF Chat?

[michaelfranke]

Hello,

we want to use the ECF chat functionality from SAP Contact Center. Therefore I have configured the system. But there is one issue:

If the agent get an incoming chat there is no ringtone. There is a MP3 ringtone file in the package but I haven't found any information how to implement that. Also if I use the sample agent app no ringtone will be played.

Therefore my question: How can I configure the ringtone for ECF Chat?

Thanks in advance!

Kind Regards

Michael

[former_member187604 · Accepted solution]

Hi Michael

Yes, by default there is no chat ringtone. If you want to implement ringtones for incoming chat interactions, you will need to modify your agent UI code. Perhaps utilizing sap.ecf.controls.Interaction#attachIncomingInteraction and playing back audio downloaded from your preferred URL.

Please review ECF Developer Guide and the related JSDocs (which you can find under your ECF site, https://[TomcatURL]/ecf/[version]/docs/ecf/)

[michaelfranke · Accepted solution]

Hi Lasse,

thanks for your answer!

We have implemented the ringtone with the method attachIncomingInteraction!

Kind Regards

Michael