CCO Manager stops working

[former_member327704]

Every 1-2 days it is not possible to login to the CCO Manager. After restarting the Apache Tomcat I am able to login, but a few hours later I face the same problem. What can be the cause of the issue?

[former_member327704 · Accepted solution]

I modified the Tomcat heap size and disabled the CCO 'monitoring' option and that resolved the problem. I am not sure which one of the two has resolved the issue, or perhaps the combination of the two.

George

[former_member237414]

Hi George,

we sometimes experienced that the amount of RAM was not sufficient (only 2GB used).

Have a good day,

Julian

[stephan_best]

Hi George,

could you please open an incident for this topic? Please provide us more details, the used version of SAP Customer Checkout manager, the logfiles of the SAP Customer Checkout manager, the version of tomcat, the details about the used operation system on that machine and which db is used.

Please use component SBO-INT-CCO if you open the incident via SBO Launchpad or IS-SE-CCO if you open the incident directly from SAP service Marketplace

kind regards

Stephan