Update confirmation status of errored confirmation

[siowfong_chen]

Hi! I have a situation here where the customer posted a confirmation of zero value with final delivery indicator turned on. This effectively 'closes' the PO with the 'Complete Delivery' being set in the backend. Now, someone, the user then subsequently did a cancellation of this confirmation. The IDOC in the backend ended up in errors because the cost center was blocked from posting in the new period. After talking to the user, we ended up with the decision to create a new SC and PO and leave the existing order as it is.

So, the situation is

1. The confirmation in SRM (which is the original confirmation with the successful GR) has status 'Error in process' due to the subsequent cancellation which failed

2. The IDoc sitting in error (status 51) in the backend system.

3. Application monitors showing that there is an IDoc error under 'Confirmation'.

For 3, we can delete the entries in the application monitors. However, I wonder whether we need to do anymore to

a. 're-instate' the status of the confirmation?

b. 'delete' the IDoc in the backend? I understand that we cannot delete IDoc apart from archiving it and I am not sure whether that would correct the status of the confirmation (through running program clean_reqreq_up anyway.

Does anyone encounter similar issue re this before? What is the best way to handle this?

Appreciate any advice on the above.

Cheers!

SF

[siowfong_chen]

No alternative solution to this.

[former_member183819]

Hi

Are you using the same cost center in the new shopping card. Consult with FI/CO about that cost center issue since it got expired .FI/CO consultant can extend the cost center end period.

regards

Muthu

[siowfong_chen]

Hi! I know the direct cause of the problem - the cost center was blocked for further posting. However, we do not want to resolve this problem or IDoc error since the user decided (after we spoke to him) that he did not want to proceed with the cancellation anymore. This means that keep everything status quo with the original confirmation/GR posting for the PO which has set the complete delivery indicator.

The problem is because of the cancellation action he has done, we ended up with an IDoc error in R3 and the status of the original confirmation was changed to 'Error in process' due to the cancellation error. I am looking for a solution to 'reset' the status back to 'Approved' if at all possible.

Regards

SF

[former_member183819]

Hi

CRM_JEST shows , our Business Object status.if you do any action it will show there. You can delted this confirmation since you dont require this confirmation.

regards

Muthu

[siowfong_chen]

Hi! Do you mean delete the entry in the CRM_JEST table or the confirmation itself? The confirmation is the original GR confirmation so we cannot delete it. I did previously tested deleting one entry called 'Cancellation failed' and ran CLEAN_REQREQ_UP and the status switched back to 'Approved'. However, I am wondering whether there is a standard way to reset the status rather than going through the 'backdoor'?

Regards

SF

[former_member183819]

Hi

You can delete the confirmation via web if you dont want the exist confirmation or set delivey completion indicator.

regards

Muthu

[siowfong_chen]

Hi Muthu,

No I cannot because the confirmation is nota separate confirmation for cancellation. The confirmation is the originally confirmation the user uses to create the 'goods receipt' which already set the final delivery flag.

For example, when we first create a goods receipt confirmation, the system will generate a confirmation number 1234. Then, we go in to cancel/delete from the 'Display/Change Confirmation' screen. By doing this, the system will cancel this original confirmation 1234. In our case, because of the cost center problem, we ended up with an error with the cancellation posting and later on the user wants to 'null' or ignore this cancel action but it was already too late since the status of the confirmation is now 'Error in process' (related to the cancellation action). We cannot simply cancel this confirmation (even IF the system allows us to post to the cost center) as it will reverse the original goods receipt which we want to keep. Of course, if the cc is opened for posting, we could cancel and then re-post the goods receipt but unfortunately the cost center cannot be not opened in this particular case.

Regards

SF

Edited by: SF on Aug 19, 2008 4:16 PM