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Mar 19, 2018 at 07:48 AM

Optimise process of direct debit reversals after bank statement

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Hello Gurus,

A lot of customers pay by direct debit. Most of the times this works fine, but unfortunately we have quiet a lot reversals after reading the bank statement, because for some reason (mandate issue, short of balance and more).

Reversing the payments is a lot of work, which is done manually.

The proces that our company has created is as follow:

Step 1: FEBAN, Delete advice
Step 2: FEBAN, Post Items (FB05, post amount on customer account)
Step 3: FBL5N, search for clearing document(s) of item(s) to be reversed
Step 4: FBRA, reset clearing
Step 5: F-32, settle payment with amount on customer account , to "reopen" the orginal invoice

Step 6: FBL5N, enter text in reversed invoice to indicate reversal with reasoncode sent by the bank. There is also entered a different Payment method to prevent that the invoice is selected for payment again in the next payment run

We are trying to find a more optimized way to do the reversals.

Are there any suggestions how to make this process less time spending?

Thanks!