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Webi scheduling error-Object failed to run due to an error while processing on the Job Server.

Oct 28, 2016 at 03:58 PM


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Former Member

Dear all,

I have tried scheduling webi reports from BO server (BI 4,2 Sp02) to SMTP server to test the mailing feature in webi.

The SMTP server I am using is properly configured and using commands we have checked whether mail is getting delivered in SMTP sever from BO dev server.

I have mentioned smtp server hostname, username password in the AJS server in email and after doing this have restarted the server and tried scheduling the webi report.But still I am getting an error

" Object failed to run due to an error while processing on the Job Server.

I checked my log files (jobserver_XXXXXXXX.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0_dump_7620) on server and i am seeing the following error .

# A fatal error has been detected by the SAP Java Virtual Machine:
# EXCEPTION_UNCAUGHT_CXX_EXCEPTION (0xe06d7363) at pc=0x00007ff95e1c8a5c, pid=7620, tid=7996
# JRE version: Java(TM) SE Runtime Environment (8.0_66) (build 8.1.013)
# Java VM: SAP Java Server VM (8.1.013 25.51-b15 Nov 13 2015 10:07:44 - 81_REL - optU - windows amd64 - 6 - bas2:257478 (mixed mode) compressed oops)
# Problematic frame:
# C [KERNELBASE.dll+0x8a5c] RaiseException+0x6c (sp=0x000000001cefa070) (pc=0x00007ff95e1c8a5c)
# No minidump will be written (Minidumps are not enabled)
# If you would like to submit a bug report, please visit:
# Please save the hs_err file(s) and the written dmp file for further error analysis
# See SAP note 1500116 for further information on collecting core dumps after SAPJVM crashes
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.

Date: 2016-10-28 Time: 10:04:35
Process did run for 10 seconds, 0 milliseconds on xxxxxxxx

--------------- B u i l d I n f o ---------------

compile date/time: Nov 13 2015 10:10:09
sapjvm release: 8
sap_platform: NTAMD64
platform: windows
arch: amd64
codeline: 81_REL
hs bld trgt: "product"
build user: "makefact"
last change: 257478
build id: 8.1.013
Compiler (_MSC_VER): 1600
C-Runtime: multithreaded dynamic release

Can anyone suggest how to resolve this issue?


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4 Answers

Tammy Powlas
Oct 28, 2016 at 03:58 PM

I don't know the specific answer, but there is a nice SAP KBA to help troubleshoot here:

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Kuldeep Ghosh Oct 31, 2016 at 04:18 PM

There is a blog for exactly the same function. Refer it see if you have missed any point in between.

Configure SMTP server in SAP BO and Schedule webi Reports for Email as Destination

See if this is helpful.

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Former Member Oct 31, 2016 at 06:58 PM


My configuration is exactly what you shared in this blog but after my schedule run, the job is failing. and error i showed in my question.

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-Try to send the Test email through command prompt from your Business Objects server to confirm about the E-mail communication between BO and SMTP server.

For that please refer below KBA-

1573029 - How to send mail through command line to verify
connectivity to the SMTP server from Enterprise server.

-Try create a new AJS and specify the correct SMTP details in destination and check the behavior.

Michael Grackin Jan 25, 2017 at 10:13 PM

You should also try running the schedule but without using the email as the destination, perhaps use the default destination. This will help you confirm if it is an issue with the email destination or if the schedule job is failing due to some other issue, perhaps an AJS issue.

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