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BRConnect reports BRTools is an unknown program

Greetings,

I am having a curious problem on two of five systems. We are using Netbackup to execute our nightly backups which in turn calls BRBackup and BRArchive. As far as we can tell, the backups are working well with no problems save for one warning message which only appears on our SolMan system and our Development system.

BR0280I BRBACKUP time stamp: 2008-08-12 20.19.51

BR0232I 113 of 113 files saved by backup utility

BR0230I Backup utility called successfully

BR0278I Command output of 'brconnect':

'brtools' is not recognized as an internal or external command,

operable program or batch file.

BR0074W BRCONNECT call failed

BR0280I BRBACKUP time stamp: 2008-08-12 20.19.55

BR0317I 'Alter database end backup' successful

BR0280I BRBACKUP time stamp: 2008-08-12 20.19.55

BR0340I Switching to next online redo log file for database instance DV1 ...

BR0321I Switch to next online redo log file for database instance DV1 successful

What makes this odd, is that BRTools is in the same directory as BRConnect (and all the other tools) so there should be no issue in finding it. Also, this doesn't happen on our Sandbox server which is essentially a duplicate environment from Development.

Anyone run into this problem or have any thoughts where I might start looking for a solution? I have found nothing useful on SAP Notes or on the web thus far.

Thanks in advance,

Conrad Thonger

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4 Answers

  • Posted on Aug 13, 2008 at 10:49 PM

    - as which user is the backup running? maybe as root?

    - what are the permissions of brconnect (ls -lisa)

    Markus

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    • Greetings,

      So you schedule them through DB13?

      No. The jobs are scheduled in NetBackup and batch files are launched which have the appropriate command information to launch BRBackup and BRArchive. The batch files contain commands to set environment variables before launching BRBackup.

      set ORACLE_SID=DV1

      set LOCAL=DV1

      set ORACLE_HOME=E:\oracle\DV1\102_x64

      set SAPARCH=G:\oracle\DV1\saparch

      set SAPBACKUP=E:\oracle\DV1\sapbackup

      set SAPDATA_HOME=G:\Oracle\DV1

      set SAPREORG=E:\oracle\DV1\sapreorg

      set BRBACKUP=G:\usr\sap\DV1\DVEBMGS00\exe\brbackup

      As fas as I know (I may be wrong) the Netbackup agent runs as "administrator" or as "local system" who may not have the \sapmnt\<SID>\exe in his path... (just a guess).

      What you can try (temporarily) is to copy brtools.exe to c:\windows\system32 and see if the error persists.

      By default, Netbackup is installed to use the local system account. We have changed it to run using the SAPServiceDV1 account. I have confirmed that there is a Path environment variable under this user so the account should be able to call BRTools from any directory and it will find it.

      I could copy BRTools to the system folder and see what happens though.

      Conrad Thonger

  • author's profile photo Former Member
    Former Member
    Posted on Jul 16, 2010 at 09:52 AM

    Conrad,

    I know it is a long time since you posted this, but did you resolve it ?

    I have exactly the same situation running Netbackup with Windows and Oracle - some are working and some are not, so I would be very interested to know how you cured the problem.

    Regards - Mike Booth.

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  • Posted on Aug 27, 2013 at 05:04 PM

    This question was never answered and I continue to have the problem. Short of opening a ticket with SAP and asking someone there to look into it, I have no solution.

    Conrad Thonger

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    • Former Member Conrad Thonger

      Conrad Thonger wrote:

      .......

      Is there perhaps some way I could trigger a more verbose log which would give me an idea what it is that BRConnect is trying to do? I'm pretty much at the point that I will have to open a ticket with SAP and get them to analyze this concern.

      You can try setting the environment variable BR_TRACE to a numerical value (from 1 upwards) right before the BRBACKUP invocation (in the script that NetBackup is calling) , this should give you more insight as to what is going on

      Regards

      Daniele

  • author's profile photo Former Member
    Former Member
    Posted on May 18, 2015 at 09:59 AM

    Conrad,

    Just curious to know if you had this resolved by SAP, I have a similar situation where-in I'm using the latest patch of BR*Tools (720/40) and experience this error only in a dual stack system(Solman)

    Regards

    Bala

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