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Former Member
Aug 13, 2008 at 05:46 PM

XI R2 SP4 and Exchange 2007

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Hi, our networking group recently upgraded exchange from 2003 to 2007 and we've been having big problems with emailing object instances since then. I realize 2007 may not be a supported data source, but the supported platforms document does not have a section on supported platforms for SMTP purposes. Or, if it does it is VERY unclear where in that document this information is at.

Anyway, the situation is this. Previously we had a number of crystal reports that every two week "run" and create an email with an attachment in a pdf, text, or excel format and emails it to email addresses outside of my company. Since the cutover to 2007 we can only send emails to "internal" email address. In other words, just to emails that are user@ourdomain. Any attempt to mail outside returns a failure with address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550).

The group in charge of exchange can't find anything wrong with relaying or permissions for the WinAD account being used by BOE to log in to the mail server but we're still getting this problem no matter what they tweak. I'm hoping someone here can help.

Also, can anyone point me to how to actually create a support incident (or whatever SAP/Business Objects calls it)? I clicked on what I thought was a link to do so and was taken to these forums. The only other obvious looking choice was to something about reporting an error and that didn't look right either.