I know we all have had our quarrels with SAP and by no means I am going to bash them. The OSS is a good support platform!
Today I recieved an "answer" to an OSS message I had opened in the beginning of july. Awaiting a suggestion for my priority HIGH problem I looked into it and if I had not been sitting already it would have knocked me off my feet. The person dares to ask me if I could lower the priority of the message, because they want to try something, but all developers are on vacation.
I experienced somethings things already maintaining OSS messages:
People telling me they go dancing in the evening; They know that there is a better solution, but they would have to talk with another section and that means extra effort; Someone even described an issue as "The error message from hell"
This being said I have a simple question:
Am I the only to whom this has happend? Do those support people have such a huge load of work that the go a bit out of line?
As I never had the pleasure to experience Support life or even Walldorf by now, it really gets me curious.