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Former Member

Need clarification...

Dear all,

Iam going to implement to Customer service module ...

Should i implement both....Plant maintence and Customer service modules...

Plzzz Clarify my doubt

Thanks in advance

Regards

Luckky

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3 Answers

  • Best Answer
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    Former Member
    Aug 13, 2008 at 06:01 AM

    Dear Luckky,

    No need to implement Plant maintenance if you are going for Customer Service implementation , You can implement customer service alone.

    Customer Service (CS)

    R/3 application module, that can be used to process services.

    Customer service mainly comprises the following functions:

    Structuring and management of technical objects for which services are to be performed (for example, technical systems, machines)

    Management of data regarding warranties and business partners

    Creation of service requests

    Planning and execution of the requested services

    Billing of the costs that arise as a result of the services

    Monitoring of call processing to ensure dates and agreed response times are met.

    Plant Maintenance (PM)

    The measures taken to maintain operational systems in working order, forexample machines, or production installations.

    According to DIN 31051, maintenance comprises the following activities:

    Inspection

    All measures that determine the condition of an operational system

    Maintenance

    All measures that maintain the target condition of an operational system

    Repair

    All measures that restore the target condition of an operational system

    Customer service is for external orianted (i.e customers are from out side of the company )

    Plant Maintenance is for internal orianted (plant is belongs to Company)

    I hope it will help you,

    Regards,

    Murali.

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    Former Member
    Aug 14, 2008 at 08:16 AM

    Hello,

    There is no need to implement both PM and CS, if there is nop need for PM. But many of the configurations and transactions are the same for both.

    Prase

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    Former Member
    Aug 14, 2008 at 07:26 PM

    Customer Service is a module, which is combination of SD and PM. Hence it is not required to configure PM completely, but only thr CS relevant part of PM.

    regards,

    Rajesh Banka

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