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Former Member

TICKETS , BUGS , ISSUES

Hi...

Plzzzz.

Can U help me to know..

1. What is difference between Tickets, Bugs and Issues ?

2. How get and how to solve them ?

3. Who is the Responsible person to solve these Tickets, Bugs and Issues "Is Support Consultant OR Ipl. Techn./Func. guy OR is this special team work " ?

Plzzzzz, Explain me these all, as U R best knowledge.

Drop me the help on : "priya.erp.sap @ gmail . com"

Thanx..

...

..... Priya

..

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2008 at 08:16 PM

    I need some quick help to know the difference between Tickets, Bugs , and Issues.

    So plzzzzz, Expers , Spare a bit of time and help me ..

    I will b very thankful to U..

    ... Priya

    Edited by: Priya SAP on Aug 13, 2008 1:47 AM

    Edited by: Priya SAP on Aug 13, 2008 1:48 AM

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    • Hello Priya,

      1. What is difference between Tickets, Bugs and Issues ?

      Tickets : Its message where customers raise their errors while they are using with respect to their application. The same will be processed by the primary support responsible fore their component..

      Bugs : Defect in the application/product is called Bug.

      2. How get and how to solve them ?

      Their is system can CSS where one can see the all the tickets raised by customers .

      3. Who is the Responsible person to solve these Tickets, Bugs and Issues "Is Support Consultant OR Ipl. Techn./Func. guy OR is this special team work " ?

      In SAP their is a team IMS who take care of these tickets for which component their are responsible.

      I hope this info is useful.

      Regards,

      kavya

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