Infoview: A request was cancelled

[Former Member]

When I go into infoview and click on the actual name of the report, instead of clicking "schedule or history" I am prompted with the parameter dialog box right away. I notice there are only 2 parameter dialog boxes when there needs to be 7 parameter dialog boxes.

It appears that there is an older version of the report when you click on the actual name of the report in infoview. But if you go into history or click schedule and select the parameters it shows 7 parameters and that's correct.

When I click on the actual name of the report I go to the parameter screen and select from my two parameter dialog box and then proceed to run the report. After about five minutes of running the report comes back with this error message ...

CrystalReportViewer

A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.

Unable to retrieve Object.

A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.

We use CRXI R2 on our development machines to create reports.

Any thoughts on how to correct this problem?

[former_member230846 · Accepted solution]

Hi Levi,

If possible I'd recommend opening the report in question in Crystal Reports on the server to verify the parameters.

Do you know if the parameters are Crystal Report parameters, stored procedure parameters, parameters created in the business view manager, etc...?

What happens if you re-publish the report to enterprise as a different name do you get the same results? If the report is using a business view, I would suggest checking the data foundation and confirm if the parameters are set to 'Prompt'.

In the CMC, when you go to the report and to the Parameters tab, are the parameters set to prompt the user for values?

As a test, try updating the objects from the Central Configuration Manager, by clicking on the 'Update Objects' button.

Regards,

Wallie

[Former Member · Accepted solution]

The parameters in this report are connecting with a stored procedure via the Record Selection screen in Crystal Reports.

I went into CMC and changed the 7 parameters to "Prompt" and this fixed the problem of me not being able to see all 7 parameters before. So now all the parameters are visible when I click on the report name in infoview.

I also tried to run the report in infoview by clicking the report title as I did before and I choose my options for all of the 7 parameter dialog boxes and ran the report. The report takes about 2-3 minutes and comes back with the error....

CrystalReportViewer

A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.

Unable to retrieve Object.

A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server.

I ran the crystal report on the server using CRXI R2 and it worked fine. So we know the report is functioning properly.

I almost think this is a security issue, do I need to restart a particular service on the server?

[former_member230846 · Accepted solution]

Hi Levi,

Does this behavior only happen to this report? Which account are you logging into the InfoView as, have you tried the default Enterprise Administrator account? What are the results?

If the rights in BOE have been modified it could be the cause. Given that there are several areas to set rights such as folder level, object level, group level, object level or globally, you may need to confirm with the BOE administrator what types of rights were applied and where.

The first place I would check is in the CMC|Settings.

Regards,

Wallie

[Former Member · Accepted solution]

The problem was only effecting this one report. I went into the CMC and found that it was a permissions issue. I granted access to the individual and they were able to run the report, and it works.

Thanks